The MILO Live Customer Service & Contracts Administrator provides Contracts Department administrative and operational support to the MILO Live Division and supports the successful execution of aftermarket customer programs and business initiatives. This position serves as a liaison between customers and internal departments, helping to ensure efficient operations, accurate recordkeeping, and exceptional customer service.

In addition to administrative responsibilities, this position is expected to conduct proactive customer outreach to support customer engagement, program participation, service renewals, and growth initiatives. This may include contacting existing and prospective customers to communicate available product/services, identify customer needs, and support division objectives.

The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities while maintaining accuracy, professionalism, and effective communication in a fast-paced environment.

Duties/Responsibilities:

Contracts Administration

• Serve as a primary point of contact for customers regarding program participation, contracts, orders, service offerings, and related activities.
• Assist with the preparation, administration, and maintenance of contracts, proposals, agreements, purchase orders, quotations, and related documentation.
• Coordinate contract and agreement reviews, approvals, signatures, distribution, and record retention activities.
• Process customer orders and maintain related jobs, projects, and system records within Microsoft Dynamics.
• Maintain customer, contract, proposal, agreement, NDA, and program information within company databases and tracking systems.
• Review customer purchase orders, quotations, and contractual documentation for completeness and accuracy.
• Coordinate with internal departments to support customer requirements, order processing, contract execution, and program activities.
• Support customer onboarding and account maintenance activities.
• Assist with the development and maintenance of procedures, training materials, and internal documentation.
• Support special projects and business initiatives as assigned.
• Perform other duties as assigned.

Customer Service

• Conduct proactive customer outreach activities, including phone and email communication with existing and prospective customers to promote awareness of MILO Live aftermarket offerings, support renewals, identify customer needs, and encourage participation in available programs and services.
• Support customer retention efforts through ongoing communication and follow-up activities.
• Assist with customer communications, marketing initiatives, and program support activities as assigned.
• Identify customer needs and communicate opportunities, trends, and customer feedback to management.
• Coordinate efforts with team members and internal departments to support division objectives, ensure operational efficiency, and provide seamless customer experience.
• Work collaboratively within a small team environment, maintaining regular communication and coordination through Microsoft Teams and other company communication tools.
• Support the overall goals and initiatives of the MILO Live division through effective teamwork, communication, and cross-functional collaboration.
• Work closely with and support the Warranty Manager in the administration of division programs, customer activities, contracts, orders, and related business functions.

Required Skills / Abilities:

• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities and deadlines.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to understand, process, and maintain contracts, proposals, purchase orders, quotations, and related business documentation.
• Strong customer service skills, professional phone etiquette, and relationship-building abilities.
• Proficiency in Microsoft Office applications and business systems, including Microsoft Dynamics, CRM, or ERP platforms.
• Strong analytical, problem-solving, and basic mathematical skills.
• Ability to exercise sound judgment, maintain confidentiality, and adapt to changing business needs.

Education and Experience:

• Associate degree or equivalent combination of education and experience.
• Minimum two (2) years of experience in an administrative, customer service, sales support, contracts administration, order management, or related business role.
• Experience processing orders, invoices, contracts, proposals, or customer account documentation preferred.
• Experience working with Microsoft Dynamics, CRM systems, ERP systems, or similar business software preferred.

Physical Requirements:

• Office environment with standard business hours, Monday through Friday.
• Fast-paced environment with shifting priorities.
• Ability to sit and work at a computer workstation for extended periods.
• Frequent communication via phone, email, and Teams

Equal Opportunity Employer/Disabled/Veteran