Job Description

Are you passionate about making a tangible difference in the lives of military service members and veterans? Do you thrive in a dynamic, supportive environment where your expertise in VA benefits and financial aid can empower students to achieve their educational dreams? If so, we have an incredible opportunity for you! This role is perfect for someone who is not only detail-oriented and analytical but also deeply committed to providing world-class service with empathy and understanding. Imagine being the guiding light for those who have served our country, helping them navigate the complexities of funding and seamlessly transition into their academic journey.

As a Military Advising Specialist I, you'll be the primary point of contact for our incoming military students, expertly advising them on Veteran's Affairs (VA) benefits, as well as federal, state, and institutional funding options. You'll ensure a smooth start to their educational journey by providing timely, accurate information, managing their document collection, and proactively resolving any funding-related questions.

What We Offer:

• Hourly Rate: $28.00 per hour
• Hours: 8 am - 5 pm and two days 11 am - 8 pm. This is a remote position and must be willing to work AZ hours.
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses.
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday).
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days.
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby.
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents.
• Pet Insurance: Competitive coverage for your furry family members through ASPCA.
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment.

Responsibilities

• Deliver world-class service by advising military students on VA benefits and various funding options via a virtual contact center.
• Proactively manage a student portfolio, ensuring document collection and outlining necessary steps for enrollment.
• Serve as the primary contact for student account issues, including financial aid, VA benefits, and billing.
• Collaborate with internal teams to research and resolve complex funding and financial aid inquiries.
• Maintain comprehensive knowledge of military educational benefits, institutional policies, and federal/state guidelines.
• Other duties as assigned.

Qualifications

• Education: High School diploma or GED required; Bachelor's degree preferred.
• Experience: Minimum 3 years of Veterans Affairs and financial aid advising experience is a plus. Experience in a remote contact center environment is a plus.
• Skills: Experience with Military/VA, state, and/or federal (Title IV) funding in higher education.
• Skills: Demonstrated strong written and verbal communication skills.
• Skills: Ability to work independently in a remote setting and collaborate in a fast-paced virtual contact center.
• Skills: Strong analytical, decision-making, and interpersonal skills with a people-first approach.
• Skills: Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) and foundational knowledge of VA-ONCE.

About Us:

It’s all about the reputation. 60 years of experience, trusted by 35+ industry leading brands, 16 campuses, 16 technical programs. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!

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