Job Description

We are hiring a dynamic Milieu Supervisor - 3rd shift for the Aspen House in Mendota Heights, MN! This role ensures high-quality care for youth and families through effective staff leadership, program coordination, and service delivery.

The Aspen House is a community-based facility for teens in Dakota and Washington counties who temporarily need a safe place to live. Youth in our care have private bedrooms and access to mental health and educational services during their stay and is staffed 24/7. We serve displaced youth ages 11-18 and pride ourselves on being a restraint-free facility Aspen House not only provides temporary housing but also incorporates mental health assessments and services, recreational activities, educational instruction, coordination with outside supports, stabilization services, and on-going connections with family support systems.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Schedule, Location & Pay:

• Full time, 40 hours per week
• Monday-Friday 11pm-7:30am
• On call as needed
• $50,000 per year salary, exempt
• Onsite in Mendota Heights, MN

Nexus’ Comprehensive Benefits Include:

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW – Talkspace Therapy Benefit for the whole family
• NEW – Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

The Milieu Supervisor is responsible to provide trauma-informed milieu leadership and mentorship in the treatment guidance plans through effective communication, organization, and planning of the daily operations of the program and assigned unit.

Primary Responsibilities:

Trauma-Informed Program Support

• Develop staff schedules to maintain safe and effective client care.
• Coordinate daily activities including transportation, family visits, and special events.
• Support staff in maintaining calm, therapeutic interactions with clients.
• Assist in creating and implementing individualized client guidance plans.

Documentation & Treatment Planning

• Ensure timely and accurate documentation of client and staff activities.
• Help improve program procedures for efficient and safe service delivery.
• Identify and resolve program challenges; support long-term improvements.
• Collaborate with clinical teams on treatment plans and interventions.

Admissions & Client Services

• Welcome new clients and families, ensuring all initial needs are met.
• Monitor service delivery and promote family involvement.
• Track and manage youth needs (e.g., clothing, dietary, appointments).
• Assign primary staff to youth for advocacy and communication.
• Participate in hiring and onboarding of trauma-informed staff.

Staff Supervision & Leadership

• Mentor new staff and oversee training and shadowing.
• Provide coverage during staff absences or emergencies.
• Coach staff in trauma-informed care and intervention strategies.
• Manage timecards and conduct performance evaluations.
• Collaborate with HR and leadership on staff development and discipline.

Policy & Compliance

• Model and promote Nexus values and treatment approaches.
• Maintain confidentiality and comply with privacy policies.
• Conduct safety inspections and address concerns promptly.
• Stay current on company policies, training, and certifications.

Requirements

Required Education and Licensure:

• High School diploma or equivalent.
• Minimum of two (2) years of experience working in a related industry.
• Minimum of one (1) year supervisory experience required.
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements

Preferred Education and Experience:

• Associate or bachelor’s degree in social work, psychology, or a clinically related field preferred.
• Minimum of one (1) year of experience working with clients and families preferred.

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

Our ICARE Values:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern
• Agility: Exhibiting flexibility and adapting quickly
• Responsiveness: Being quick, positive, and accurate
• Excellence: Demonstrating quality results that surpass ordinary standards

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!