Job Description

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring for Junior System Administrator to support our customer at NSWC Dahlgren. The selected applicant will work with a team of highly talented individuals supporting a robust DoD Hosting environment.

The selected candidate will:

• Provide technical support to users via telephone, email, chat, and ticketing systems for connectivity, hardware, software, and procedural issues.
• Log, track, and manage all incidents and service requests through completion using Jira Service Management.
• Research, diagnose, and resolve user-reported issues; escalate to appropriate technical teams when necessary.
• Administer user account lifecycle management, including creation, modification, validation, and deactivation across enterprise systems.
• Coordinate with government stakeholders on system status, outages, and operational updates; communicate relevant information to users.
• Maintain and update Knowledge Base and Frequently Asked Questions (FAQ) repositories.
• Provide recommendations to improve service desk processes, tools, and overall support delivery.
• Working knowledge of and ability to monitor enterprise middleware platforms such as SharePoint, IIS, Oracle Application Server, WebLogic, and Atlassian tools.
• Support enterprise authentication systems, including:
• Two-Factor Authentication (2FA) using Smart CAC Cards
• Single Sign-On (SSO) solutions behind third-party proxies (e.g., F5 BigIP)

Requirements

The selected applicant will possess the following qualifications:

• 1-2 years of experience supporting Tier 1, Tier 2 and 3 Web Applications.
• Minimum 1 year of experience with enterprise Single Sign-On (SSO) solutions behind proxy technologies (e.g., F5 BigIP).
• Two to three (2-3) years of systems administration experience in Windows and or Linux environments.
• Experience with Help Desk ticketing systems, specifically Jira Service Management.
• Outstanding communication and interpersonal skills to effectively engage with customers.
• Ability to prioritize tasks and meet strict SLA timelines
• Ensure configuration control procedures are followed for all work activities.
• Troubleshoot issues across multiple environments to include On-premises and Government Cloud environments.

EDUCATION REQUIREMENT:

• High School Diploma or GED

CERTIFICATION REQUIREMENT:

The selected applicant must have DoD 8570/5239 IAT Level II Certification (Security + CE, etc.).

Position designated as IT-I (Information Technology Level I) requiring elevated access and security compliance.

CLEARANCE REQUIREMENT:

• A DoD INTERIM SECRET security clearance is required to start

• Applicant must have the ability to obtain a Top-Secret Clearance
• Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.

Benefits

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees.

RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. We offer Monday to Friday full-time day shift work, and can assist in paid relocation. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $65,000 to $90,000 annually.