Job Description

The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for assisting with Web & App Middleware administration activities, including maintenance, technical guidance, and coordination with the Technology Infrastructure teams. This C11 Infrastructure Tech Analyst role supports middleware operations, cloud transformation, and L3 support for USPB/Global Wealth. It involves contributing to cloud-native architecture, containerization, CI/CD, and mitigating infrastructure risks. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Responsibilities:

• Able to co-ordinate day-to-day operational support and 24x7 out of office support of 2500+ Webhosting instances used by 200+ USPB and Global Wealth applications, co-ordinate in strategic and customer initiatives to maintain service availability, co-ordinate in maintaining sector risk and compliance posture, and participate in sector technology initiatives.
• Plan, install, and maintain webhosting products to ensure an efficient data processing environment.
• Interface with outside vendors to co-ordinate software problem resolution and pro-active patching.
• Perform system performance monitoring and tuning; participate in capacity planning and products configurations.
• Provide technical support to both systems development and data center operations personnel.
• In conjunction with data processing operations and audit guidelines, develop procedures and standards for operations personnel.
• Act as manager for systems projects, coordinating team activities, with systems development and data center operations personnel.
• Assist in evaluating, recommending, acquiring, and installing new software or software upgrades.
• Co-ordinate project plans and activities with user and technology management.
• Co-ordinate and participate in Continuity Of Business drill.
• Perform proper prioritization and evaluation of business requirements prioritizing according to the order of Franchise Critical, Gold, Silver, and Bronze applications.
• Responsible to take ownership and drive multiple challenging tasks assignment across all CTI ASPAC Datacenter teams
• Participate in global Webhosting initiatives, meetings and projects.
• Responsible for overall operating system applications
• Contribute to technical direction and strategic decisions
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of experience in a Technology Infrastructure role (education/professional) with demonstrated knowledge of operational process change and improvement
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline

Education:

• Bachelor’s/University degree or equivalent experience.

Skills

• This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• He / She should be good in WebSphere Application Server support, IBM HTTP Server, Tomcat, Apache HTTP server and Weblogic.

• Along with Middleware web product good knowledge of Load Balancer and Firewall knowledge. Cloud technology understanding also need.

• HE / She should be good hands on writing shell scripts, Ansible, and Python scripts.

  Good understanding of Load Balancer and Firewall works must have.

Qualifications:

• 2-5 years of experience in a Technology Infrastructure role (education/professional) with demonstrated knowledge of operational process change and improvement
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams, and work under pressure or to a deadline

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Infrastructure

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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