Job Description

We are looking for a Middle Strong PM / Account Manager with 4+ years of experience to join our Salesforce Business Unit, lead client projects end to end and grow long-term client relationships.

• Please note that this position is open to candidates from Lviv.

JOB REQUIREMENTS:

Must have:

• 4+ years of experience in project and/or account management
• Experience managing a development team, including planning and prioritizing work, mentoring team members and ensuring delivery quality
• Experience managing several projects or accounts in parallel
• Hands-on experience in a client-facing account management or engagement management role
• Strong communication skills: confident running workshops, steering meetings and negotiations with senior client stakeholders
• Solid knowledge of commercial models (T&M, fixed-price, retainer)
• Experience with Agile/Scrum or hybrid delivery methods
• Confident use of AI tools for day-to-day tasks
• English level: Upper-Intermediate or Advanced

Nice to have:

• Understanding of the Salesforce ecosystem: core Clouds, configuration vs. custom development, integrations, release cycles

KEY RESPONSIBILITIES:

Project delivery

• Plan and run Salesforce projects end to end (Sales Cloud, Service Cloud, Experience Cloud, integrations) using Agile/Scrum or hybrid methods
• Lead discovery and requirements workshops with client stakeholders, together with BAs and Solution Architects
• Manage scope, timeline, budget and quality across T&M, fixed-price and retainer engagements
• Run sprint ceremonies, UAT, release planning and go-live coordination
• Track and escalate risks, dependencies and resource conflicts early
• Provide clear status reports to clients and to the Delivery Director

Account management

• Act as the main point of contact for assigned clients after onboarding
• Build long-term relationships with client decision-makers and stakeholders
• Identify upsell and cross-sell opportunities (new phases, support retainers, additional Clouds) and work with Sales/Pre-sales on proposals
• Support onboarding of new clients: kick-off, expectations, communication plan
• Monitor account health: client satisfaction, utilization, burn rate, invoicing and SOW/Addendum timelines
• Handle escalations and difficult conversations professionally and constructively

PROJECT

The Salesforce Business Unit at TechMagic is a dedicated team of certified Salesforce professionals delivering CRM solutions. The team works across the whole platform, from implementation and customization to integrations, Agentforce and long-term support. Our team of 60+ specialists includes Developers, Admins, Business Analysts, QA and Solution Architects.

Customer: Clients from the US, UK and Europe, ranging from fast-growing startups to established enterprises.

Type: CRM solutions / Salesforce consulting and implementation.

Work schedule: Full-time, flexible hours. Location: Lviv, the option to combine office and remote work.

INTERVIEW STAGES:

• Call with the recruiter (up to 45 min)
• Interview with Delivery manager and recruiter (up to 1 hour)
• Final call with the Client (up to 1 hour)

OUR BENEFITS:

• Opportunity to work with international clients;
• Strong SalesForce community;
• Work from anywhere (fully remotely or in our office)
• Paid vacations and sick-leaves, additional days-off, relocation bonus;
• Wellness: Medical insurance/ sport compensation/ health check-up+flu vaccination at your choice
• Education: regular tech-talks, educational courses, paid certifications, English classes;
• Fun: own football team, budget for team-lunches, branded gifts
• One of the best IT employers in Lviv (or IT service companies in Ukraine) based on DOU rating

Recruiter — Anastasiia Vaskiv

*Some elements of our recruitment process are supported by AI tools, while all candidate evaluations remain the responsibility of our recruitment team.