Job Description

Your day-to-day:

• Manage customer relationships: day-to-day communication B2B customers to ensure general satisfaction - customer retention.
• Identify long term account objectives by creating great customer experience.
• Successfully achieve revenue orientated targets by identifying upsell & cross-sell opportunities.
• Generate new ideas for value-creating activities with the customers: new campaigns, feedback collection ways, etc.
• Be the main product advocate and independently navigate specific technical topics in communication with our customers.
• Leverage and coordinate internal stakeholders to efficiently resolve client issues.
• Keep up to date and supervise CRM data - status, opportunities, tasks, conversions, enrichment.
• Manage agreements, renewals and attrition risk: ensure proactive attrition management by identifying at-risk accounts and developing detailed action plans.

Your skills & experience:

• At least 2 years of experience in leading customer engagements with a demonstrated ability to deliver positive results for customers.
• Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships - being a customer advocate.
• Analytical skills and ability to identify account expansion opportunities.
• Relationships management and problem-solving skills.
• Negotiation & Objection handling skills.
• Excellence in written and verbal English communication skills.

Nice to have:
• Experience with a CRM, PowerBI, MixMax systems.
• Experience with billing procedures.
• Experience with data analytics.

Our Salary & Work Benefits Package:

• Gross salary: 2400 - 3600 EUR/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
• To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more  — learn all about it  here