TRACTIAN 𝗕𝗥

Mid-Market Technical Account Manager

TRACTIAN 𝗕𝗥  •  São Paulo, BR (Onsite)  •  1 month ago
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Job Description

Technical Account Manager at TRACTIAN


The Technical Account Management team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do


As a Mid-Market Technical Account Manager, you will build strategic partnerships with mid-sized industrial clients, helping them maximize the value of TRACTIAN’s solutions and achieve measurable results in their maintenance operations.


Responsibilities


  • Lead tailored onboarding programs for mid-market clients, focusing on predictive maintenance and operational efficiency.
  • Act as a trusted advisor, providing on-site and remote support to improve maintenance workflows and reduce downtime.
  • Develop success plans in collaboration with client teams, aligning TRACTIAN solutions with their operational goals.
  • Visit factory floors to identify areas for optimization and offer practical solutions.
  • Analyze client data to uncover insights and recommend process improvements.


Requirements


  • Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
  • 3-5 years in maintenance, production, or industrial environments, with prior experience as a supervisor or coordinator.
  • Proven ability to work directly with factory teams and decision-makers to implement technical solutions.
  • Strong analytical skills for interpreting operational data and identifying trends.
  • Experience with CRM systems and maintenance management tools is advantageous.
TRACTIAN 𝗕𝗥

About TRACTIAN 𝗕𝗥

A Tractian é a empresa líder de inteligência de máquina e de sistemas de monitoramento industrial. A Tractian desenvolve soluções simplificadas de hardware e software para oferecer aos técnicos de manutenção e aos tomadores de decisões industriais uma supervisão abrangente de suas operações. A missão da Tractian é tornar a vida de cada mantenedor da linha de frente das indústrias, os #BlueCaps, profundamente melhor.

Como um marco importante, a Tractian inaugurou a categoria de Assisted Maintenance (Manutenção Assistida) no setor industrial, estabelecendo-se como pioneira e líder na aplicação dessa tecnologia única. Essa categoria é baseada no conceito de predição auxiliada, onde a inteligência artificial identifica problemas nas máquinas e sugere ações preventivas a serem realizadas, fornecendo um valioso suporte aos profissionais de manutenção.

A categoria de Manutenção Assistida permite um apoio inimaginável para os profissionais de manutenção. Combinando expertise de chão de fábrica com tecnologia, os mantenedores poderão atuar nos problemas com mais assertividade.

A Tractian suporta as operações industriais que geram 5% do PIB da produção industrial mundial. Em termos práticos, significa que, a cada 1.000 dólares produzidos pela indústria mundial, 50 dólares são gerados em ambientes que usam as soluções da Tractian. Os clientes da Tractian obtêm um ROI de 6 a 12 vezes, com uma economia média de 6.000 dólares por máquina monitorada anualmente.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
São Paulo, BR
Year Founded
2019
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