Job Description

About the Role

We’re looking for a commercially driven Mid-Market Account Manager to own and grow a portfolio of customers across the mid-market segment. You’ll act as the primary point of contact, managing the full sales cycle—from identifying new opportunities through to closing deals and driving long-term customer value.

This is a highly consultative role where success comes from understanding customer challenges and positioning solutions that deliver measurable impact. If you bring a technical or engineering background and enjoy translating complex solutions into business value, you’ll thrive here.

What You’ll Be Doing

Own and grow your accounts

• Manage and expand a portfolio of mid-market customers (typically $100M–$1B revenue range)
• Drive upsell, cross-sell, and renewal opportunities to maximise account value
• Build strong relationships with stakeholders across technical, business, and executive levels

Drive new business

• Identify, qualify, and close new opportunities across your territory
• Run discovery sessions and deliver compelling product demonstrations
• Maintain a healthy pipeline and consistently achieve or exceed sales targets

Deliver a great customer experience

• Act as a trusted advisor throughout the customer lifecycle
• Ensure successful onboarding and adoption of solutions
• Maintain high customer satisfaction and long-term retention

Collaborate and lead

• Work within a virtual account team to deliver the best outcomes for customers
• Share insights, mentor peers, and contribute to team success

What We’re Looking For

Experience

• Proven success in B2B sales (3+ years), ideally in SaaS, analytics, or technology
• Track record of hitting or exceeding sales quotas
• Experience managing mid-market or complex accounts

Skills & capabilities

• Strong consultative selling and negotiation skills
• Ability to manage multiple opportunities and priorities effectively
• Confident presenting to both technical and non-technical audiences
• Excellent communication and relationship-building skills

Background

• Degree in Engineering, STEM, or a related technical field is highly desirable
• Experience in analytics, data, or business intelligence solutions is a plus

Why Join Us?

• High-impact role with ownership of a defined territory
• Opportunity to work with innovative, data-driven solutions
• Collaborative, supportive sales environment
• Clear career progression pathways

Additional Information

• Hybrid working model based in Sydney
• Occasional travel (approximately 20–35%) may be required for customer meetings