Job Description

American farmers have made tremendous technology advancements through hardware improvements and investments in precision agriculture. However, when it comes to the back-office, most farms are decades behind, relying on spreadsheets, filing cabinets, and decades-old on-prem software to recruit, manage, and pay their workforce. Seso is addressing this problem by modernizing the back-office for the farm.

Our mission is to build the premier platform for agribusiness to hire and manage their workforce and improve the lives of agricultural workers. We are addressing American farmers’ biggest pain point - access to qualified labor - through a software-enabled labor solution that automates the H-2A visa. Our comprehensive HR platform streamlines and automates the hiring process for farms and seamlessly integrates their efforts across recruitment, onboarding, payroll, and insurance while providing workers access to financial services for the first time.

Seso has raised over $60M from Tier I investors including Index, Founders Fund, and Mary Meeker at Bond, and has been recognized with awards including Forbes Rising Stars and Andreessen Horowitz's American Dynamism 50.

About the role

Seso is hiring a Mid Market Customer Success Manager (CSM 2) to own a book of mid-market customers and drive retention, adoption, and renewals. This role is highly cross-functional and requires strong customer communication, operational rigor, and comfort navigating complex, time-sensitive workflows.

Responsibilities

• Own a book predominantly comprised of mid-market customers.
• Run structured onboarding and ongoing success plans to drive adoption and outcomes.
• Manage inbound customer requests and issues. Triage quickly and coordinate resolution with internal teams.
• Proactively engage customers to prevent issues, improve product usage, and reduce churn risk.
• Build and maintain relationships with key customer stakeholders.
• Drive renewals for customers in your book, including risk identification, save plans, and renewal execution.
• Identify and support expansion opportunities in partnership with Sales.
• Act as a customer advocate internally. Share clear context and feedback with Product and Operations partners.
• Maintain excellent data hygiene across Seso systems, including accurate notes, health signals, and next steps.
• Proactively monitor customer health metrics and implement retention strategies.
• Serve as an escalation point for complex customer issues. Lead cross-functional action plans to resolution.
• Model strong judgment, customer-first communication, and solution-oriented problem solving.
• Informally mentor other CSMs by sharing best practices and helping unblock tricky situations.

Qualifications

Required

• At least 2 years experience in Customer Success, Account Management, or a similar customer-facing role managing a portfolio of customers
• Demonstrated renewal and retention ownership in a recurring revenue environment.
• Strong written and verbal communication, including leading customer calls and managing expectations.
• Strong operational and technical aptitude. Able to learn software quickly and troubleshoot basics.
• Comfort using data to prioritize work and assess customer health.
• Proficient in both English and Spanish.
• Ability to travel up to 15% of the time

Preferred

• Familiarity with H-2A timelines, compliance requirements, or operations-heavy industries.

Diversity is more than a commitment at Seso, it is the foundation of what we do. We pride ourselves on building the premier platform that serves agribusiness and improves the lives of agricultural workers. We believe in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin and all the other fascinating characteristics that make us all feel welcome.

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