Job Description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Mid-Market Customer Growth Executive, you will play a key role in driving client satisfaction, retention, and growth within our Tier 2 customer segment. This is an entry-level role in Customer Growth, focused on building strong client relationships, ensuring smooth account operations, and contributing to business growth through collaboration across teams. You will act as a central point of contact for your clients, balancing commercial, technical, and operational topics while continuously developing your skills and knowledge within Infobip.

What you’ll do

• Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, sharing Infobip strategy and roadmap, and positioning Infobip against competitors.
• Act as the focal point for client business and technical expectations, including technical escalations, product and service adoption, and communicating customer feedback to Product teams.
• Meet and exceed quarterly KPIs, with a strong focus on gross profit, margin percentage, cross-sell opportunities, NRR, and Tier 2 to Tier 1 transitions.
• Work closely with Customer Success to support existing and future SaaS business.
• Coordinate with CPaaS Registrations and Platform Operations to ensure proper account setup aligned with agreed business scope, including account creation, routing, sender registration, and content filtration.
• Monitor client health in cooperation with Revenue Assurance, taking actions to minimize financial and operational risks.
• Analyze and forecast client traffic, reacting proactively to ensure business continuity, minimize losses, and maximize revenue and gross profit.
• Collaborate with the Self Service team during customer transitions to Self Service or upgrades to Managed services, ensuring smooth internal and external handovers.
• Use internal tools to set up accounts, monitor and troubleshoot client traffic, and update all client activities and opportunities in dedicated systems.

What makes you a strong fit

• Strong customer orientation, with the ability to build trust and long-term relationships with clients.
• Interest in client growth, performance management, and achieving measurable business results.
• Ability to coordinate multiple internal teams to deliver against client expectations.
• Analytical mindset, with interest in traffic analysis, forecasting, and performance monitoring.
• Willingness to learn and use internal tools for account management, monitoring, and reporting.
• Clear and structured communication skills, both internally and with customers.
• Team-oriented mindset, with motivation to collaborate, share knowledge, and contribute to a positive team culture.

Nice-to-have qualifications

• Exposure to SaaS, CPaaS, or technology-driven customer-facing roles.
• Initial experience working with CRM or reporting tools.
• Curiosity about products, markets, and how clients use communication platforms to grow their business.

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

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