Job Description

Role: Mid-Market Account Manager

Location: New York (Hybrid - 3 days in office)

Who we areWe believe everyone can be better with a coach... and we won’t stop until we get there.

Coaching changes people’s lives. It helps them be happier and more productive in their work. It turns entire companies into more inclusive, more productive places to be. That’s why we’ve made it easy for more people – not just those at the top – to benefit from the world’s best coaches. This is true of our EZRA team. We believe a happy team is a productive one. We help our people grow, to care deeply about and be proud of what we do. The RoleReporting to the Team Lead Mid-Market, you will be part of the Mid-Market team that is focused on developing strategic customer relationships to unlock value for our clients and in turn incremental revenue opportunities for EZRA, as we take them on the journey of scaling coaching across their organization. You will work in partnership with multiple team members across EZRA’s business. What You'll Do:

• Manage a global territory of listed accounts. Lead all sales efforts from qualification to contracting.
• Identify personas at target accounts and create tailored messaging
• Link EZRA solutions and value to desired outcomes. Understand the competitive landscape and how to differentiate EZRA
• Achieve and exceed sales OKR’s and Goals, including full sales quota
• Set account strategy and contact mapping for clients and develop understanding of goals
• Manage renewal and collaborate on expansion sales through delivering outstanding customer experience
• Lead all sales efforts from identifying new partners and budget holders to qualification and contracting
• Maintain Salesforce.com to ensure pipeline management and accurate forecasting
• Project manage the client onboarding set-up, from contract close to launch date collaborating with important functions that play a role in the implementation process. Consult on best practices for end-user adoption
• Daily relationship contact for our client partners including regular touch points for Annual and Quarterly reviews

About you

• 2+ years of relevant enterprise sales or CSM experience managing client relationships
• Experience responding to prospect emails, phone calls, and demo requests
• Relevant experience in the HR consulting / leadership & L&D space
• Excellence in networking, partnering, and communicating with senior partners
• Experience identifying target personas and using creative messaging for prospecting
• Must be to be ‘in the market’ with clients
• Demonstrated experience exceeding sales targets

Life at EZRA

• Your Own World-class coach to help you grow personally and professionally.
• Coaching for Friends and family because coaching is a gift worth passing on.
• Charity Days to support the causes close to your heart - because doing good feels good.
• Learning Budget to fuel your curiosity. If it helps you grow, we’re in.
• Weekly Wellbeing Hour just for you. No meetings. No emails. Just space to breathe, reflect, or reset.
• Regional benefits flex to fit your location and lifestyle.
• A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!

#LI-Hybrid

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves. We believe that diversity strengthens to our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more. In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.