Job Description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work!

Start YOUR career with DHL today…

DHL Express is looking for an FDA Clearance Supervisor to join our team. The FDA Clearance Supervisor is responsible for the day-to-day operational management of the FDA Entry Writing team, ensuring consistent performance, compliance, and service quality. The role balances direct people leadership with customer-facing responsibilities and cross-functional collaboration.

The FDA Clearance Supervisor acts as the operational anchor for the team, while driving continuous performance improvement and supporting the development of Leads into stronger leadership positions.

Key Responsibilities:

· Manage daily team operations including workload intake, queue distribution, staffing, and closeouts to ensure consistent throughput and service levels

· Monitor incoming shipment volumes and oversee file assignment, partnering with Leads to ensure accurate routing and prioritization across standard and specialized workflows

· Track individual and team performance using reporting tools (e.g., Hourly Agent Transmission), identifying gaps and addressing productivity or quality concerns

· Provide ongoing coaching and performance management through desk reviews, feedback sessions, and direct engagement with team members

· Monitor workflow throughout the day and resolve operational issues such as system constraints, routing challenges, or data inconsistencies impacting clearance

· Serve as the escalation point for customer-related matters beyond the scope of Entry Writers and Leads, including support for Monthly & Quarterly business reviews and time-sensitive clearance issues

· Support customer onboarding and engagement by providing guidance on documentation requirements and FDA compliance expectations in partnership with Sales and Specialists

· Collaborate with Compliance and Specialists to ensure entry accuracy, FDA requirements, and Affirmations of Compliance are met

· Partner with internal teams (PGA Contact, Systems Workflows, Hub Operations, Consolidated Clearance, GREAT Audit) to resolve issues and maintain operational and data quality standards

· Manage administrative responsibilities including Kronos, scheduling, payroll, human resources, and performance documentation

Skills & Qualifications:

· High School Diploma required

· Bachelor’s degree preferred (Logistics, Supply Chain, Business, or related field)

· 3 – 5 years of customs or FDA/PGA-related experience required

· FDA/PGA operational knowledge required

· 1 year of Lead or Supervisory experience preferred

· Customs compliance training or equivalent operational experience required

· Licensed Customs Broker designation a strong plus

· Strong leadership and coaching skills to support team performance and development

· Ability to manage multiple priorities in a fast-paced environment

· Problem-solving skills to address operational and system-related issues

· Data-driven mindset with ability to interpret performance metrics

· Effective communication across team members and stakeholders

· Ability to remain composed and provide direction in high-pressure situations

· Proficiency with Microsoft Office (Word, Excel, Outlook), database, and web-based applications

· Good oral and written communication, problem solving, and interpersonal skills

This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.

· Competitive Pay

· Bonus/Incentive Programs

· Retirement Savings – 401K with company match

· Medical, Dental, Vision, well-being programs

· Tuition Reimbursement

· Generous Paid Time Off

· Paid Leave

· Employee Discount Program

· Employee Assistance & Work Life Program

· Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.