Job Description

About Sutherland:

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Sutherland is looking for a Microsoft Training Professional to support one of our growing programs. This role requires a Microsoft expert with the ability to train, support, and confidently answer user questions in real time. Ideal candidates will have in-depth knowledge of SharePoint, Power Automate, Teams, Clipchamp, Classic Outlook, New Outlook, Excel, PowerPoint, OneDrive, Power BI, and Planner. If you have exceptional training delivery skills along with strong Microsoft knowledge as noted, we want to hear from you!

The Microsoft Training Professional will be responsible for the following:

• Training delivery Conducting live, instructor-led virtual training sessions, ensuring high engagement and knowledge retention among employees. Expected to demonstrate deep subject matter expertise and strong interpersonal skills.
• Office hours Holding space for learners to get one-on-one assistance and answers to questions not addressed during class. Expected to know or derive answers to most questions without additional follow-up.
• Content development Creating and customizing employee training content. Updating materials as necessary, ensuring ongoing relevance and effectiveness.
• Collaboration Working closely with internal and external stakeholders to identify training requirements, gather feedback, and ensure alignment with organizational objectives.
• Performance measurement Evaluating and reporting the effectiveness of training through surveys, assessments, and feedback. Make necessary adjustments to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5.

• Instructional design: Designing engaging, interactive, and sound andragogical training programs. Experience scripting short educational videos is a plus.
• Communication and presentation: Explaining complex information clearly and concisely.

Qualifications

Required Skills & Experience

• 2+ years supporting users in enterprise environments working with Microsoft business applications.
  • In-depth knowledge and hands-on experience including the following:

• Microsoft 365 - SharePoint, Clipchamp, Teams, OneDrive, Planner, Excel, PowerPoint, Classic Outlook, and New Outlook
• Microsoft Power Platform - Power Apps, Power Automate, and Power BI

• 2+ years designing and delivering software training aligned to large-scale digital transformation.
  • Excellent presentation, communication, and facilitation skills across diverse audiences.
  • Ability to simplify complex concepts and engage participants.
  • Demonstrates confidence delivering live demos and answering most questions immediately.
  • Strong instructional design and curriculum development skills.

Desirable attributes:

• Disposition: Extraverted, resourceful, and seeks opportunities for modern, interactive training approaches. Has aptitude for picking up new technology applicable to the position.
• Technical support / troubleshooting: Capable of and confident in providing technical support and issue resolution during training sessions and office hours.

Desirable certifications:

• Microsoft Certified Trainer (MCT)
• Microsoft 365 Certified: Teamwork Administrator Associate
• Microsoft Office Specialist (MOS): Expert
• Microsoft Office Specialist (MOS): Master

Additional Information

All your information will be kept confidential according to EEO guidelines.