Job Description

Summary

Avanade is growing, and we seek motivated and engaged technology people to join our Managed Services team delivering continuous value to our client’s businesses. 

We are seeking a Microsoft Technical Specialist who is passionate about helping customers and building strong client relationships. As an experienced infrastructure engineer within our Infrastructure practice, you will bring deep Microsoft technology experience to the design, delivery and support of enterprise-scale on-premises solutions operating in secure and highly regulated environments.

You will work closely with customers through a high-touch managed services partnership model to maintain secure, reliable and supportable platforms.

Core to the role

As a Microsoft Technical Specialist, your focus is on defining, delivering and supporting secure on-premises infrastructure architectures and solutions based on Windows Server and the broader Microsoft technology stack. Your responsibilities include planning, building, deploying, hardening, supporting and testing platforms across our clients’ software, hardware, identity, virtualisation, storage, networking, people and operations.

You will support environments that may be isolated, restricted, disconnected or subject to strict access, change and security controls. You will work across Windows Server, Active Directory Domain Services, Group Policy, DNS, DHCP, PKI, Hyper-V, failover clustering, file and storage services, Microsoft Endpoint Configuration Manager, Windows Server Update Services, PowerShell and related monitoring, backup and recovery technologies.

The successful candidate will have strong communication skills and be able to clearly explain technical issues, risks and recommendations to technical and non-technical stakeholders. You will be familiar with current Australian Government information assurance requirements, including the Information Security Manual, NIST Cybersecurity Framework 2.0 and Essential Eight Maturity Level Two.

About you

Pivotal to the role is your ability to communicate effectively with technical and non-technical stakeholders, both verbally and in writing. Your passion for supporting clients and continuously improving the security, resilience and supportability of their on-premises environments is essential.

You are an experienced technologist who is comfortable working with technical, security and operational teams in controlled environments. You have a strong track record of delivering and supporting Microsoft infrastructure solutions and can develop trusted relationships with internal and external stakeholders.

You possess strong analytical and problem-solving skills and can diagnose complex infrastructure, identity, virtualisation and platform issues. You seek to continually improve client environments through secure configuration, disciplined patching, automation, lifecycle management, technical debt reduction and platform evolution.

You will be an Australian Citizen with at least NV1 security clearance.

Professional skillset

• Proven ability to design, deliver and support Microsoft on-premises infrastructure within structured IT governance and security frameworks.
• Strong experience with Windows Server, Active Directory Domain Services, Group Policy, DNS, DHCP, PKI and related identity services.
• Experience with Hyper-V, failover clustering, virtual machine management, storage and high-availability solutions.
• Experience with Microsoft Endpoint Configuration Manager, Windows Server Update Services, operating system deployment, patching and configuration compliance.
• Experience implementing server hardening, privileged administration, application control, security baselines, vulnerability remediation, event logging and monitoring.
• Strong PowerShell skills for administration, automation, configuration and operational support.
• Experience supporting backup, recovery, disaster recovery and business continuity capabilities for on-premises workloads.
• Ability to work within restricted or disconnected environments where internet access, cloud services and automated tooling may be limited.
• Ability to produce and maintain technical designs, build documents, as-built records, operational procedures, runbooks and support documentation.
• Stakeholder engagement and relationship management skills, with the ability to explain risks, negotiate outcomes and provide clear technical recommendations.
• Ability to provide senior technical expertise to projects, security teams and business areas.
• A high level of professionalism, sound judgement and strong decision-making skills.
• Ability to work autonomously and remain highly motivated.

Preferred education background

You will likely possess a bachelor’s degree or equivalent in computer science, computer engineering, management information systems or a related field. Relevant Microsoft Windows Server, identity, security or infrastructure certifications are highly regarded.

Preferred years of work experience

Over seven years of relevant technology experience, including the design, delivery and support of Microsoft on-premises infrastructure, particularly within government, defence, national security, consulting, systems integration or similarly regulated environments.