Job Description

KEY RESPONSIBILITIES:• Provide customer-facing product engineering support for 
Office 365• Provide real-time client support for faster resolution of cases • Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives• As a knowledge champion, s/he is the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program.
TO QUALIFY:• At least 2 years of professional IT experience• Experience in /exposure to a client-facing role• Good communication skills• Amenable to a flexible work schedule, as the need arises• Bachelor’s Degree in Information Technology, Computer Science or other relevant fields• With solid Infra background, strong understanding of servers, Active Directory (AD), and the like• With O365 skills and experience:      o Solid MS Exchange Skills     o Solid SharePoint Skills     o Proficient in MS Exchange and two or more O365 technologies     o Proficient in MS SharePoint, along with at least two O365 technologies     o At least three (3) O365 technologies--if Exchange or SharePoint is not part of skillset
Good to have:• Certifications on the following      o Microsoft Office 365     o MS Windows Server     o MS Exchange      o ITIL v3