We are looking for a skilled
Microsoft Modern Work Engineer
to design, implement, support, and troubleshoot Microsoft Modern Work solutions across client environments. This is a hands-on engineering role focused primarily on
Microsoft 365
, with strong supporting expertise in
Microsoft Intune and Microsoft Entra ID
.
The ideal candidate has
3–5 years of hands-on Microsoft Modern Work experience
and has progressed beyond basic administration into implementation, technical troubleshooting, and escalation support. The role will be responsible for delivering Modern Work projects, resolving complex technical issues, improving client environments, and providing technical guidance to junior engineers and service desk teams.
Experience with
Microsoft Defender, Microsoft Copilot, Intune/Autopilot, PowerShell, and broader Microsoft 365 services
is highly valued. MSP or consulting experience is preferred but not required.
JOB RESPONSIBILITIES
Implement, configure, maintain, and support
Microsoft 365 Modern Work solutions
across client environments.
Design and manage Microsoft 365 services including
Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive
.
Configure and manage
Microsoft Intune
for modern endpoint management, including device enrollment, configuration profiles, compliance policies, application deployment, security policies, and device lifecycle management.
Implement and support
Windows Autopilot
for device provisioning and deployment.
Manage and troubleshoot
Microsoft Entra ID
, including users, groups, licenses, authentication, Conditional Access, MFA, and identity-related services.
Support hybrid identity environments and integrations involving
Active Directory and Entra ID
.
Implement and support
Microsoft Defender
solutions and endpoint security capabilities.
Support
Microsoft Copilot
implementations and related Microsoft 365 Modern Work environments.
Use
PowerShell
to automate Microsoft 365 administration, troubleshooting, reporting, and repetitive operational tasks.
Provide advanced technical escalation support for complex
Microsoft 365, Intune, Entra ID, and endpoint management
issues.
Perform root cause analysis and develop permanent solutions for recurring or complex technical issues.
Participate in
Modern Work project implementations
, from technical planning and configuration through testing, deployment, and post-deployment support.
Review existing client environments and recommend improvements to security, performance, manageability, and user experience.
Collaborate with service desk teams, junior engineers, project stakeholders, and clients to ensure successful technical delivery.
Provide technical guidance and mentorship to junior engineers and support teams.
Create and maintain technical documentation, configuration standards, implementation guides, and troubleshooting procedures.
Follow established change management, security, documentation, and service delivery processes.
Stay current with Microsoft Modern Work technologies and recommend improvements based on emerging capabilities and best practices.
