Job Description

The Microsoft Market Manager role is responsible for driving the overall operation of his/her retail stores through assisted sales, training and merchandising. The Market Manager ensures retail associates are equipped with the latest tools and information on Microsoft products/services through training. Overall, the Market Manager will conduct exciting and engaging demo/selling days while maintaining Microsoft brand standards through merchandising. 

The incumbent(s) in this position should exhibit the following ACOSTA values:

•  People Minded – Must show dignity and respect to all people
•  Integrity – Must exemplify the highest degree of ethical behavior
•  Results Oriented – Must show passion, pride and commitment to succeed
•  Trust – Must be honest, sincere and confident
•  Teamwork – Must build trusting relationships
•  Innovation – Must progress through a combination of creativity, common sense and vision
•  Balance – Must maintain an optimistic attitude and keep perspective on what is important in life

Essential Functions of this Position
1. Drive the sales of Windows, Office, Surface, PC Accessories & Xbox at key Microsoft retail stores.
2. Provide quality product demonstrations to consumers within key retail stores driving sales handoffs to the retailer associates. (Creating the best customer experience with Microsoft products and services)
3. Deliver single and group Microsoft product trainings to retail associates
4. Protect the Microsoft brand and ensure branded areas are set to standards through merchandising, stocking, pricing, cleaning, etc
5. Build strong relationships with retail store leadership and associates
6. Daily visit reporting through Microsoft’s reporting site(Each visit) along with social media visit recaps
7. Training and leading a team of seasonal part-time reps within the market
8. Other duties as assigned

Minimum Education Requirements:
•  High School Diploma/GED

Experience Requirement

• 3 – 5 years’ experience in retail, retail operations, retail distribution, merchandising, sales, marketing or within a service organization preferred
• Consumer electronics or wireless experience is a plus
• Prefer Windows and Xbox knowledge & experience
• Supervisory experience a plus
• Strong selling, presentation and computer skills
• Previous account management experience preferred in a marketing environment
• Must have a valid driver’s license
• This position requires that you drive on behalf of Acosta Sales & Marketing, and as such, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position
• All employees that are required to use their personal vehicle for business purposes are required to provide Mosaic with evidence of insurance and agree in writing to keep this insurance current throughout employment.

Knowledge, Skill and Ability Requirements
• Sales
• Visual Merchandising – Able to read and follow a planogram
• Training – 1:1 and Groups
• Problem Solving and Solution Finding
• Leadership
• Retail Associate Motivation
• Initiate and maintain business relationships at the retail and client level
• Technical Guru

Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)

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