Job Description

Microsoft M365 Administrator (2nd level), IT Business Support Services

With constantly growing supports needs of our Modern Workplace platform, we are currently looking for an independent process and technical expert for Lundbeck’s Microsoft 365 services, who will help us build and drive excellent support operations, bridging business needs with technical solutions.

If it sounds like you, why don’t you join Lundbeck in Krakow, a certified Great Place to Work and Poland’s Best Employer, and get your brain in the game?

The purpose of the role – why is this a great opportunity?

You will be responsible for providing general day-to-day 2nd line operational support to end-users, related to Lundbeck Microsoft M365 services and platform. Your role will cover advisory about optimal use of Lundbeck Microsoft services including technical understanding of the platform, data structure and integrations.

In-depth knowledge of the MS365 solution will enable you to participate in various projects and platform-related initiatives.

We also look forward to your contribution in identifying and driving the implementation of any improvements that help maximize the efficiency and effectiveness of support activities, in collaboration with Solution Architects and Digital Enablement stakeholders.

Your future team

You will be part of IT Platform Support Team, cooperating closely with IT Service Desk based in GBS Krakow, IT Solution architects, support partners and 3rd party Vendors.

You will have a unique chance to shape your role in a vibrant environment.

What you bring to the team

• Expert knowledge of Microsoft 365 services (3 + years)
• Experience in support and working knowledge of Power Automate, SharePoint Online, Microsoft Teams and OneDrive
• Experience with other supporting technologies such as Active Directory, Azure Active Directory, Azure etc.
• Ability to keep up to date with changing technical environment, renaming and new features within the Microsoft solutions landscape.
• Experience in support models and processes, building documentation and knowledge in working with third parties.

How your colleagues would describe you

• Strong interpersonal and communication skills, including stakeholder management
• Mature attitude towards challenges and problem solving - being able to work with limited guidance and able to determine information needed to resolve more complex issues, manage pressure effectively and cope well with setbacks
• Being able to work to tight deadlines and with switching priorities
• Proactive and creative in terms of improving ways of working
• Self-starter, curious and passionate

Our promise to you
Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being.

Highlights of selected benefits

• Flexible working arrangements (flexible weekly and daily schedules)
• Cafeteria program
• Unique recognition system
• Holiday bonus for when you’re out of the office
• Comfortable and modern office with top-notch equipment and well-equipped relax rooms
• Robust integration and event framework
• Private healthcare and life insurance
• Employee capital plans (retirement saving system)

Learn more about life at Lundbeck GBS Krakow

See who we are and how we work: check our pages on Facebook and Instagram

About Lundbeck GBS Krakow

Apply now

Can you see yourself in this role? We want to hear from you. Does this sound like your dream job, but you’re not sure if you meet all the requirements? We still want to hear from you!

Upload your CV via the Apply button

• No separate cover letter is needed.
• We ask you not to include a photo or personal information that does not relate to your professional experience.

We need every brain in the game – and that includes all brains and the different perspectives we all bring to the table. At Lundbeck, we embrace the uniqueness of each employee, and we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at www.lundbeck.com/global/about-us/our-commitment/diversity-and-inclusion

#EveryBrainInTheGame