Job Description

About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. We partner with organizations to drive innovation and deliver business value through cutting-edge technologies including Microsoft Dynamics CRM solutions.

We are seeking an experienced Project Manager with strong expertise in Microsoft Dynamics CRM (Customer Engagement) to lead end-to-end CRM implementations and digital transformation programs. The ideal candidate will manage cross-functional teams, ensure successful delivery, and act as the primary liaison between stakeholders and technical teams.

Key Responsibilities:

• Lead end-to-end delivery of Microsoft Dynamics CRM projects (Sales, Customer Service, Marketing modules).
• Manage project scope, timeline, budget, and resources using Agile/Waterfall methodologies.
• Ensure high-quality delivery aligned with Capgemini standards and client expectations.
• Identify project risks and proactively manage mitigation plans.
• Act as the primary point of contact for clients and senior stakeholders.
• Facilitate workshops, requirements discussions, and executive updates.
• Build strong client relationships and ensure customer satisfaction.
• Lead and mentor cross-functional teams including functional consultants, developers, and testers.
• Coordinate with offshore/onshore teams for seamless execution.
• Drive performance and productivity across project teams.
• Provide functional and strategic guidance on Microsoft Dynamics 365 CRM solutions.
• Translate business requirements into system solutions.
• Ensure best practices in CRM implementation and integration.
• Track project progress and provide regular status reports.
• Ensure compliance with project governance frameworks and quality standards.
• Manage change requests, escalations, and issue resolution.

Qualifications:

• 7+ years of IT experience with at least 4+ years managing Microsoft Dynamics CRM projects.
• Proven track record of delivering end-to-end CRM implementations.
• Strong understanding of Microsoft Dynamics 365 (Sales, Customer Service, Marketing).
• Knowledge of CRM integrations (Azure, Power Platform, APIs).
• Familiarity with Agile and Waterfall project methodologies.
• Experience with tools like Azure DevOps, JIRA, MS Project.
• Excellent stakeholder and client management skills.
• Strong communication and presentation abilities.
• Microsoft Dynamics 365 certifications (e.g., MB-210, MB-230, MB-300).
• PMP / PRINCE2 / Agile certifications.
• Experience in consulting or system integrator environment (preferred for Capgemini).
• Exposure to presales, proposal development, or solution design.