Job Description

We are hiring an experienced Microsoft Dynamics CRM (On-Premises) Consultant / Administrator to join a project-based engagement in Jeddah. The role focuses on CRM system administration, functional consulting, user support, and operational management of the Dynamics CRM platform.

The ideal candidate will have strong hands-on experience in Dynamics CRM On-Premises environments, infrastructure coordination, and stakeholder-facing delivery across enterprise environments.

Key Responsibilities

1. CRM Administration & Operations

• Administer and support Microsoft Dynamics CRM On-Premises across Dev, Test, Production, and DR environments
• Manage users, security roles, teams, privileges, and access controls
• Monitor system performance, execute tuning, and validate backups
• Support CRM upgrades, rollups, patches, and hotfix deployment
• Ensure compliance with IT governance, security policies, and audit requirements
• Manage incident, problem, and change requests (ITIL-based processes)

2. Functional Consulting & Configuration

• Gather, analyze, and document business requirements
• Translate requirements into CRM configurations:
• Entities, relationships, forms, views
• Dashboards, charts, workflows, and business rules
• Support UAT and ensure business alignment
• Recommend best practices and system improvements

3. Architecture & Technical Support

• Work with infrastructure teams on:
• Windows Server, IIS, SQL Server
• Active Directory and authentication
• Networking, firewalls, load balancers, certificates
• Support integrations using APIs, SSIS, or middleware
• Assist in DR planning and high availability setups

4. Training & User Enablement

• Deliver end-user and administrator training sessions
• Create documentation: SOPs, user guides, FAQs
• Provide ongoing functional support to business users

5. Stakeholder Management

• Act as primary liaison between business, IT, and vendors
• Support issue resolution and root cause analysis
• Ensure SLA adherence and delivery coordination

Requirements

• 5+ years of experience in Microsoft Dynamics CRM On-Premises
• Strong experience in CRM administration and functional configuration
• Deep understanding of CRM security model and role-based access control
• Good knowledge of:
• Windows Server & SQL Server
• Active Directory
• Networking fundamentals
• Experience in CRM upgrades and performance optimization
• Experience in reporting (SSRS, FetchXML preferred)
• Strong troubleshooting, analytical, and communication skills
• Experience in client-facing or multi-stakeholder environments
• Microsoft Dynamics / Power Platform certifications (preferred)