Job Description

Job description

Microsoft Dynamics 365 Techno-Functional Consultant will be responsible for implementing and optimizing Microsoft Dynamics 365 solutions. This role combines technical expertise with a deep understanding of business processes. Responsible for taking ownership and driving functional and technical changes and maintaining the system. Collaborating closely with business stakeholders to understand and document business requirements, design, and configure the system ensuring alignment with business needs and scalability. Work closely with the vendor, drive functional and technical discussion, validate solutions proposed by vendor and the estimate for same, and ensure timely delivery.

Responsibilities:

• Requirements Analysis & Gathering: Collaborate with business stakeholders to understand and gather business requirements. Analyze existing processes and system configuration, identify opportunities for improvement.
• Solution Design: Design and architect Dynamics 365 solutions based on identified requirements. Develop and present functional and technical design documents.
• Configuration and Customization: Configure Dynamics 365 modules according to business requirements. Customize Dynamics 365 using built-in tools or code extensions as required.
• Integration Management: Develop and manage integrations between Dynamics 365 and other enterprise systems like Salesforce, SuccessFactors etc. Utilize middleware tools or custom integrations to facilitate data flow and system interoperability.
• Data Management: Understand data flow, structure, and mapping. Ensuring data integrity and completeness.
• Testing and Quality Assurance: Develop and execute test plans to ensure the quality of configurations, features and functionalities. Troubleshoot issues, and coordinate user acceptance testing. Ensure zero production issue.
• User Training and Support: Conduct user training sessions and provide ongoing support to ensure successful adoption of Dynamics 365 within the organization. Address and resolve issues, troubleshoot problems, and ensure system stability.
• Documentation: Create and maintain comprehensive documentation of Dynamics 365 configurations, customizations, integrations, and processes.
• Reporting and Analytics: Design and develop reports, dashboards, and analytics solutions within Dynamics 365.
• Collaboration: Collaborate with cross-functional teams to optimize the use of Dynamics 365 in various business processes.
• Vendor Management: Work closely with the vendor, drive functional and technical discussion, validate solutions proposed by vendor and the estimate for same, and ensure timely delivery.
• Upgrades and Enhancements: Stay informed about new releases, updates and features in Dynamics 365. Plan and execute system upgrades, applying patches, and implementing new features.

Qualifications:

• Bachelors degree in computer science, Information Systems, or a related field.
• Consultant having Dynamics 365 Finance Functional Consultant Associate and Dynamics 365 Finance and Operations Apps Developer Associate Certification will be preferred.
• Proven experience as Dynamics 365 Techno-Functional Consultant in a similar role. Good understanding of GL, AP, AR, Cash and Bank Management, Fixed Assets, Project Management & Accounting modules.
• Strong understanding of Dynamics 365 configurations, customizations, and integration concepts.
• Excellent communication and interpersonal skills.

Ability to translate business requirements into technical solutions.