Job Description

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

We are hiring a Microsoft Dynamics 365 Finance & Operations – Supply Chain Management Manager to join our Customer Success team. This role is crucial in ensuring the stability and effectiveness of our D365 F&O system in the supply chain domain. You will collaborate with clients, functional teams, technical teams and developers to provide expert support, drive solutions and improve process outcomes. The ideal candidate will have deep expertise in inventory management, procurement and sourcing, sales and marketing, warehouse management and asset management functions within D365 F&O, helping clients streamline operations and achieve operational excellence.

Important - This role requires working in US hours to support clients effectively.

Working hours: 3rd Shift (5:00 PM - 2:00 AM)

Key Responsibilities

• Provide expert support and consulting for D365 F&O Supply Chain modules (Inventory Management, Procurement and Sourcing, Sales and Marketing, Warehouse Management, Asset Management).

• Provide priority support for high severity cases identifying options to get past the initial issue and deliver the necessary long-term solution. Collaborate with internal teams and clients as needed for deliver root cause analysis for these cases.

• Monitor and respond to incidents and service requests within defined SLAs.

• Evaluate reported issues to identify where they stem from and work with the necessary team to resolve. This includes but is not limited to customer specific code, Crowe Metals Accelerator (CMA) and Microsoft functionalities.

• Prepare/maintain support documentation, configuration guides and process documentation.

• Support implementation of enhancements through the full software development life cycle, hotfixes and service updates.

• Support period-end/year-end business activities.

• Guide clients on best practices for configuration/processes and internal controls within D365 F&O.

• Continuous self-learning of new features/functionality/technologies as well as guiding younger team members on their cases/career.

Requirements

• Bachelor’s or Master’s degree in Supply Chain, Business, Information Technology, or related field.

• Minimum 5 years of hands-on experience with D365 F&O

• Strong functional knowledge of D365 F&O SCM modules (Inventory, Procurement, Product Information Management, Warehouse Management).

• Microsoft certifications for Dynamics 365 Supply Chain Management (preferred).

• Exceptional analytical and problem-solving skills, meticulous attention to detail and collaborative teamwork abilities.

• Clear, confident English communication – comfortable engaging directly with U.S. counterparts during the alternate shift.

• Ability to manage multiple client expectations and work in a fast-paced environment.

• Ability to work independently with minimal supervision.

• Experience supporting integrations between D365 SCM and 3PL, shipping carriers, or EDI platforms.

• Familiarity with manufacturing and distribution best practices.

• Experience with multi-entity or global deployments.

Preferred Skills

• Experience managing business transformation and debottlenecking projects.

• Exposure to Power Platform (Power Automate, Power Apps).

• Good functional knowledge of D365 F&O SCM Asset Management

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.