Job Description

Microsoft Dynamics 365 Field Service Support Specialist

OPEX Corporation is looking for a Microsoft Dynamics 365 Field Service Support Specialist to work at our World Headquarters in Moorestown, NJ. We are looking for a dedicated and detail-oriented person to join our dynamic team.

We are seeking a Microsoft Dynamics 365 Field Service Support Specialist to support, maintain, and enhance our Dynamics environment. This role blends functional support, light development, and troubleshooting across Field Service workflows, making it ideal for someone who understands both business processes and web technologies.

The ideal candidate will be responsible for developing, troubleshooting and supporting Office 365 Power Automate apps, plus a variety of in-house software applications. This role requires a strong understanding of software systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical users. The Application Support Specialist will work closely with development teams, IT staff, and end-users to ensure that applications are running smoothly and efficiently. Key responsibilities include diagnosing and resolving application issues, performing regular system maintenance, and providing user training and support. The successful candidate will have a background in IT or a related field, with experience in application support, system administration, or software development.

This role offers the opportunity to work in a fast-paced environment with a focus on continuous improvement and innovation. If you are passionate about technology and enjoy helping others, we encourage you to apply.

Responsibilities

• Work with our implementation team to migrate from our current service system
• Provide day-to-day support for Microsoft Dynamics 365, with a focus on Field Service
• Troubleshoot and resolve user issues related to work orders, scheduling, mobile app usage, and integrations
• Configure and maintain Dynamics entities, forms, workflows, and business rules
• Collaborate with internal teams to gather requirements and implement improvements
• Assist with integrations (Power Platform, APIs, or third-party tools)
• Perform basic customizations using JavaScript, Power Platform, or web technologies
• Create documentation and provide end-user training when needed
• Design, Develop and support Office 365 power automate apps.
• Diagnose and resolve application issues in a timely manner.
• Provide technical support to end-users via phone, email, and chat.
• Collaborate with development teams to identify and fix software bugs.
• Perform regular system maintenance and updates.
• Monitor application performance and troubleshoot issues as they arise.
• Document support activities and maintain accurate records.
• Provide user training and create support documentation.
• Assist with the deployment of new applications and updates.
• Analyze and report on application performance metrics.
• Develop and implement best practices for application support.
• Stay up-to-date with the latest industry trends and technologies.
• Assist with the development and testing of new software features.
• Provide feedback to development teams to improve application functionality.
• Ensure compliance with company policies and procedures.
• Manage user accounts and permissions.
• Perform root cause analysis for recurring issues.
• Contribute to continuous improvement initiatives.

Requirements

• 2+ years of experience with Microsoft Dynamics 365 (CRM / CE preferred)
• Hands-on experience with Dynamics Field Service module is preferred but not required.
• Strong troubleshooting and support experience
• Familiarity with Power Platform (Power Apps, Power Automate) and basic SQL or data querying
• Experience with web technologies such as, PHP, JavaScript, HTML/CSS and REST APIs
• Understanding of system integrations and data flows
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to learn new technologies quickly.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of experience in application support or a similar role.
• Strong understanding of software systems and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Ability to communicate effectively with both technical and non-technical users.
• Experience with system administration and maintenance.
• Familiarity with database management and SQL.
• Familiarity with PHP and C#.
• Experience with Visual Studio or Dreamweaver.
• Knowledge of scripting languages such as Python or PowerShell.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Attention to detail and a commitment to quality.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of cybersecurity best practices.

Preferred Qualifications

• Experience supporting mobile workforce or service operations
• Microsoft Dynamics certifications (MB-240 or similar)
• Background in ERP/CRM implementations or system administration
• Exposure to Azure, integrations, or middleware tools

Physical/Work Environments

• Worker will be working in an office setting.
• Sitting for an extended period of time.

Salary range is $70,000 - $80,000 based on experience.

OPEX Corporation is more than a manufacturer of machines. We continuously reimagine technology to power the future for our customers.

With an innovative approach, we engineer unique automated solutions that support our customers so they can solve the most pressing business challenges for both today and tomorrow. Our scalable Warehouse, Document, and Mail Automation solutions improve workflow, accelerate change, and drive efficiencies in infrastructure.

We are a family-owned and operated organization with more than 1400 committed employees who innovate, manufacture, install, and service products that are helping transform industry every day. We listen to our customers, respect each other, and work together to help reimagine the future through automated solutions.

At OPEX, we are Next Generation Automation.

Benefits:

Benefits include, but are not limited to:

• Full medical, dental and vision with low employee contribution rates
• Paid holidays and PTO allowance
• 401k with matching and profit sharing
• Basic life insurance, short term and long-term disability
• On-site fitness facility
• Tuition reimbursement available

OPEX Corporation is an Equal Opportunity/Affirmative Action Employer, without regard to race, color, religion, sex, national origin, age, disability, and protected veteran status.