Job Description

Allied Consultants, Inc is a proudly Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience Microsoft 365 System Analyst to play a key role within a high-impact technical services team.

At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including:

• Highly competitive pay rates
• Local support staff for responsive, personal service
• Comprehensive benefits package, including:
  • Medical insurance (with employer cost sharing)
  • Life insurance
  • A 401(K) plan with company match
  • Flexible spending through a cafeteria plan

Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks.

Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The Microsoft 365 system analyst will provide technical assistance for Microsoft 365 services like Exchange, OneDrive, Purview, Viva, Loop, etc. focusing on user support, troubleshooting connectivity/performance issues, managing security/compliance (Entra ID/Azure AD), and ensuring high availability through proactive monitoring and documentation, ServiceNow (ITIL) knowledge and potentially On-Call rotation. User Support

• Issue resolution and support for all M365 services.
• Troubleshoot system issues, and knowledgeable utilizing Office 365 tools
• Escalation point, for complex technical issues unresolved by Service Desk

Analysis & Reporting

• Analyze usage, performance, and audit reports to identify trends and potential problems.
• Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution.
• Familiarity with Active Directory; Entra ID; PowerShell; etc.

M365 Tenant Administration

• Manage and maintain M365 security policies and compliance requirements.
• Create and maintain documentation related to M365 services, policies, procedures, and system configurations.
• Participate in planning and implementation of IT projects related to M365 services.

Collaboration

• Work with business units to gather requirements and implement solutions that improve productivity.
• Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.

Process Improvement

Automation solutions, powered by scripting languages like PowerShell, streamline repetitive tasks. Comprehensive documentation of configurations, processes, and best practices is maintained

Qualifications

Minimum (Required):

Years

Skills/Experience

7

Experience administering M365 environments in a large organization.

7

Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.

7

Experience implementing governance and compliance policies in a public sector or regulated environment.• Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).• Excellent analytical and problem-solving skills.• Strong communication and stakeholder management abilities.Ability to create technical documentation and deliver user training.Strong collaboration skills and experience working with cross-functional IT teams.

Preferred (Optional):

Years

Skills/Experience

Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).

Knowledge of Microsoft 365 and Azure licensing models.

Familiarity with compliance frameworks and audit processes