Job Description

Overview

POSITION SUMMARY: The Infrastructure Engineer designs, engineers, automates, and continuously improves the Microsoft 365 collaboration platform. This role focuses on building scalable, secure, and reliable solutions across Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, and Microsoft Entra ID. The Infrastructure Engineer develops platform standards, drives modernization, and partners with infrastructure, security, and business teams to improve collaboration services and the end-user experience. This role also provides engineering support for the Microsoft Teams communications environment, including Teams Phone and related voice services.

Job Highlights

ESSENTIAL DUTIES AND RESPONSIBILITIES: (The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation)

· Designs, engineers, and continuously improves Microsoft 365 collaboration services, including Microsoft Teams, Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra ID.

· Engineers and manages the Microsoft Teams environment, including collaboration policies, application integrations, governance controls, lifecycle capabilities, and service adoption.

· Supports the engineering and ongoing evolution of Teams Phone capabilities, including calling policies, phone number management, Auto Attendants, Call Queues, Direct Routing, and Operator Connect.

· Designs and implements automation using PowerShell, Microsoft Graph, and other platform tools to improve provisioning, configuration consistency, reporting, and operational efficiency.

· Leads or contributes to platform migrations, feature deployments, integrations, upgrades, and modernization initiatives.

· Performs advanced troubleshooting and root-cause analysis for complex Microsoft 365 and Teams service issues, engaging with Microsoft and telecommunications providers when needed.

· Evaluates new Microsoft 365 and Teams capabilities, develops proofs of concept, and provides recommendations based on business value, security, supportability, and technical fit.

· Develops monitoring, health, capacity, and service-quality reporting to identify trends and drive platform improvements.

· Designs, integrates, and administers third-party contact center solutions with the Microsoft Teams environment, including call routing, integrations, configuration, upgrades, troubleshooting, and ongoing platform optimization.

· Provides escalation support for significant incidents and participates in on-call response activities as required.

Qualifications

KNOWLEDGE/SKILLS/ABILITIES (KSAs):

Required

· 3-5 years of experience engineering Microsoft 365 or enterprise collaboration platforms.

· Hands-on experience designing and implementing solutions across Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, and Microsoft Entra ID.

· Experience engineering Microsoft Teams policies, governance, integrations, and lifecycle capabilities in an enterprise environment.

· Working knowledge of Teams Phone, voice routing concepts, Auto Attendants, Call Queues, and enterprise telephony integrations.

· Strong experience with PowerShell scripting and automation, preferably using Microsoft Graph.

· Strong systems engineering, troubleshooting, root-cause analysis, and technical documentation skills.

Preferred

· Experience with Microsoft Intune, Microsoft Purview, Microsoft Copilot, Teams Phone Direct Routing, Operator Connect, Session Border Controllers, or contact center integrations.

· Microsoft 365, Teams, Azure, or related technical certifications.

· Experience in the healthcare industry.

· Knowledge of networking, DNS, certificates, SIP, quality of service, and voice troubleshooting concepts.

*The physical demands described here are representative of those that may need to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Occasional Standing

· Occasional Walking

· Frequent Sitting

· Frequent hand, finger movement

· Use office equipment (in office or remote)

· Communicate verbally and in writing