Job Description

NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.

The Microsoft 365 Administrator is responsible for the day-to-day administration, security, availability, and ongoing improvement of the organization’s Microsoft 365 environment. This role ensures that collaboration, communication, and productivity platforms are reliable, secure, and aligned with business needs while driving adoption of new features and best practices.

Communication

• Support and promote the company values, culture, and HR processes

• Clearly communicate solution architectures to both business and technical stakeholders at all levels; build consensus with strong interpersonal and presentation skills

Microsoft 365 Administration

• Analyze customer requirements to determine feasibility of design within time and cost constraints

• Administer and support Microsoft 365 services including Entra ID (Azure AD), Exchange Online, SharePoint Online, Intune, Teams, PowerBi, OneDrive, and Microsoft 365 Apps.

• Manage user accounts, licensing, groups, and access permissions.

• Perform routine maintenance, monitoring, and troubleshooting of Microsoft 365 services.

• Coordinate service changes, updates, and feature rollouts.

• Consult with internal staff and external vendors to evaluate overall system performance and proactively identify areas for improvement

• Participate in project activities, providing status updates, resource estimates, and guidance on software solution scope and requirements

• Document all aspects of the solution for future upgrades and maintenance

• Learn and apply NRS’s established standards for technology, tools, and techniques

Security, Compliance & Governance

• Use experience and industry knowledge to propose and evaluate new technologies that align with current and future business needs

• Configure and maintain security controls such as MFA, Conditional Access, and role-based access.                                                                          

• Implement and manage compliance features including retention policies, eDiscovery, and data loss prevention (DLP).

• Monitor service health, security alerts, and audit logs; respond to incidents as needed.

• Support internal audits and regulatory compliance requirements.

End-User Enablement & Support

• Act as an escalation point for Microsoft 365-related issues from the service desk.

• Partner with IT and business stakeholders to improve collaboration and productivity workflows.

• Create and maintain documentation, standards, and user guidance.

• Assist with training initiatives and user adoption of Microsoft 365 features.

• Build trust and strong working relationships with Technology and Business stakeholders

• Perform other duties as assigned

Continuous Improvement & Automation

• Identify opportunities to optimize Microsoft 365 usage, performance, and cost.

• Evaluate new Microsoft 365 features and recommend enhancements.

• Develop scripts and automation (e.g., PowerShell) to streamline administrative tasks.

• Maintain platform roadmaps and improvement plans.

Requirements:

• Associate or Bachelor’s degree in Information Technology, or equivalent experience.

• 3+ years of hands-on experience administering Microsoft 365 environments.

• Expert knowledge of Exchange Online, SharePoint Online, Teams, and Entra ID.

• Experience with Microsoft 365 security and compliance tools.

• Working knowledge of PowerShell for administration and automation.

• Strong troubleshooting, documentation, and communication skills.

• Willingness to travel up to 10% of the time

• Microsoft certifications such as Microsoft 365 Administrator, Security, Compliance, or Messaging preferred
• Experience with Intune / endpoint management preferred.
• Familiarity with hybrid identity environments is preferred.
• Experience supporting mid-to-large enterprise users preferred.
• Familiarity with Teams Phone systems preferred.

Physical Demands

• This position may require travel to various company locations on the East and West Coast
• Extended sitting: primarily desk-based with prolonged computer use
• Computer use: frequent operation of computers and office equipment, requiring manual dexterity
• Eye strain and repetitive motion: risk from continuous screen use and repetitive tasks like typing
• Office navigation: light walking and standing for meetings and tasks within the office
• Light lifting: occasional handling of objects up to 20 pounds

EEO Statement:

NRS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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