Job Description

Our IT Services team provides support to over 800 internal colleagues and is responsible for defining, developing, implementing, and maintaining A comprehensive portfolio of services that underpin our business systems and processes.

Your role as the Microsoft 365 Administrator will be to manage and optimise our Microsoft 365 environment, including Exchange Online, Teams, SharePoint Online, Office applications, OneDrive and Viva Engage. You will ensure these platforms are secure, resilient and aligned to the evolving needs of the business.

The Role

You will sit within our Enterprise Solutions team of 4, within a wider IT Services department of 29. Your unique role will centre around looking after the tools within Microsoft 365, by ensuring the business and projects can communicate and collaborate effectively.

You will stay up to date on developments across the Microsoft 365 platform, proactively identifying opportunities to enhance user experience, strengthen security and streamline processes. You will ensure improvements are embedded effectively across the business by effectively communicating these to your team and colleagues.

This is a critical role and will require you to use your skills and experience within Microsoft 365 to ensure our systems continue to meet the ever-changing and growing demands of the business.

Responsibilities

Your role will be varied, and your responsibilities will likely evolve over time. We’ve listed below the types of things you can expect to be involved in from the get-go:

• Be responsible and provide support for our Exchange Online environment, including mailboxes, groups, resources, email encryption, signatures, mail flow and support of email clients including Outlook, Outlook on the Web and mobile access.
• Be responsible and provide support for SharePoint, oversee site lifecycle, storage allocation, and sharing controls.
• Be responsible and provide support for Teams, Outlook and other Office Applications.
• Provide support for compliance audits and reporting.
• Work with the IT security team to ensure all systems remain up to date and secure, actively supporting conditional access policies, identity and access management controls, and broader security frameworks, while assisting in the administration and optimization of email security technologies.
• Keep up to date with the Microsoft 365 roadmap, identify upcoming changes and new features, communicate and implement appropriate changes across the business.
• Create and maintain technical documentation.

About you

We’re looking for someone with the following skills and experience:

• Hands on experience of managing and supporting Microsoft 365 services.
• Proven ability to administrate Microsoft 365 using PowerShell and Graph.
• Technical knowledge of Microsoft 365, email security, Active Directory and Entra ID.
• Proven ability to troubleshoot complex issues and investigate solutions.
• Willingness to support all areas of the IT services user base as required.
• Excellent communication, documentation and interpersonal skills and the ability to work well within a small team.

It would also be useful if you had knowledge of the following, however, we would still encourage you to apply without:

• Teams Telephony
• Copilot
• Power BI
• Purview
• Avepoint Cloud Governance