Job Description

Serves food and beverages to customers in a friendly, efficient, and professional manner while ensuring a positive experience for all customers.

Job Title: Server

Department: Food & Beverage

Reports to: Shift Manager Duke’s/Marketplace

FLSA Designation: Non-Exempt

License Type: Non-Gaming

Target Pay: Start - $13.10 One Year - 14.55

Essential Job Functions:

• Serves customers as part of a team by anticipating their needs, initiating conversation, offering assistance and advice and remembering that “the customer is always right”
• Performs table set-up, running side work and closing duties
• Possess extensive knowledge of the restaurant’s menu and wine list, including daily specials
• Checks identification to ensure customers meet minimum age requirements for consuming alcoholic beverages
• Checks identification to ensure customers are using players cards issued to them and no one else
• Participates in area clean up
• Computes customer checks, operates the POS system and accepts payments
• Reports tips for each shift
• Maintains bar safety and sanitation standards
• Possess awareness of potential hazards, which could cause, but are not limited to, slipping, tripping, falling or burns and immediately addresses the issue if appropriate or immediately reports it to a supervisor or leader
• Arrives for each shift on time and in full uniform
• Attends all pre-shift meetings ready to “listen and learn” and share ideas
• Follows break schedule as directed by the leader on duty
• Keeps a clean and professional appearance at all times
• Performs all other duties as assigned

Qualifications:

• Must be 18 years or older
• High school diploma or equivalent
• 1 year or more of high volume restaurant server experience
• Must be able to pass menu knowledge assessment of 90 % or higher
• Must be available to work flexible shifts, weekends and holidays
• Ability to obtain and maintain all necessary licensing including alcohol awareness certification, serve safe food handling and NYSGC required licensing

Working Conditions:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
• Must occasionally lift and lift up to 25 pounds
• Frequently required to stoop, crouch or kneel
• Ability to interact with others while maintaining a courteous and positive demeanor
• Exposure to high noise level