Job Description

• Essential Duties and Responsibilities:

  • Partners with other Managers and Culinary to create a cohesive team across all F&B Operations.
  • Responsible for ensuring proper staffing for forecasted volume and budgetary guidelines.
  • Manages labor & other expenses to budget.
  • Responsible for development & performance of FOH Assistant Managers, supervisors and front line staff.
  • Effective communicator to leadership, front line, support departments and customers.
  • Responsible for hiring, managing, developing the food operations team.
  • Cultivates relationships with support departments ensuring expected outcome and team work.
  • Communicates with operational departments and ensures appropriate information disseminated to F&B staff.
  • Collaborates with the marketing team, creating plans to engage our customers and team.
  • Establishes performance & profit objectives for properties F&B outlets.
  • Programs/ updates menus and specials in Micros.
  • Responsible for creation, implementation & enforcement F&B procedures.
  • Responsible for setting & maintaining a high level of expectations for food quality, service & overall culture.
  • Models a high level of integrity, service and team engagement in all areas of our operation and support departments.
  • Maintains open lines of communication and creates a team atmosphere with Culinary, Stewarding and Beverage Operations..
  • Performs the duties and responsibilities associated with the Illinois Gaming Board Statewide. Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino – Des Plaines ICS.
  • Performs all other duties as assigned.
  
  

  Qualifications (Knowledge, Skills, and Abilities):

  
  
  • Accredited degree or certification in hospitality management, culinary arts, catering or something similar and 3-5 years of experience in food & beverage front of the house/culinary management or a combination of the two preferred.
  • Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
  • Possesses ability to work under pressure.
  • Computer literate in Microsoft Office or Google Workspace applications.
  • Must be able to use a computer to enter requisitions.
  • Must be able to understand and communicate Material Data Safety Sheets to all team members.
  • Must be detail oriented.
  • Must possess excellent leadership / motivation skills.
  • Must possess excellent organization and planning skills.
  • Must possess budget and mathematical skills.
  • Ability to successfully fulfill the pre-employment process
  • Ability to work flexible shifts and days of the week including holidays
  • Ability to obtain and maintain all necessary licensing
  
  

  Physical and Mental Demands:

  • Frequent walking.
  • Bend, stretch, and stand for extended periods of time.
  • Occasional lifting up to 15 pounds at a time.

Job Requirements:

• 3 – 5 years F&B leadership role, in gaming or hospitality environment
• BA Degree in gaming/hospitality or related field

• Excellent oral and written communication skills.
• Excellent leadership / motivation skills.
• Excellent organization and planning skills.
• Excellent knowledge in various computers programs including Microsoft Office (Word, Excel, etc.).
• Budget and mathematical skills.
• Ability to communicate with Team members and guests
• Ability to successfully fulfill the pre-employment process
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing
• Frequent walking, standing, kneeling, twisting, bending and some lifting

• Perks that Work!

  • Medical, Dental, Vision, and Life Insurance
  • 401K – 4% match to 5% Team Member Contribution
  • $1 Daily Meals
  • Earn up to 18 Days of Paid Time Off Your First Year
  • Free Shuttle from Rosemont’s Blue Line Station
  • Free Parking On-Site
  • Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
  • Tuition Reimbursement
  • Fitness/Gym Reimbursement
  • Community Volunteer Opportunities
  • Leadership Training & Career Advancement Programs
  • Team Member Exclusive Discounts