Job Description

The Opportunity

The Boutique Director is responsible for overall management of the boutique, staff, merchandise and customer service. This role is also responsible for achieving sales objectives, maintaining and achieving high operational and merchandising standards and goals, and building a highly motivated team and developing associates.

What you'll get to do

Sales Generation

• Achieve personal sales goals
• Set individual sales goals for sales associates, ensuring goals reflect store business goals
• Support the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales
• Analyze sales reports and data to determine needs of the business and develop business strategies
• Demonstrate an in-depth knowledge of the merchandise, ensuring selling staff is fluent in all aspects of product knowledge

Customer Service

• Ensure sales associates provide the highest level of customer service, maintaining constant client communication through clienteling tools
• Assist sales associates with various customer service issues, resolving complaints quickly and effectively
• Empower associates to make decisions in the clients best interest that supports the Company's philosophy

Operations

• Ensure facility maintenance, presentation and organization
• Ensure cash control procedures are properly followed, including bank deposits, safe funds and petty cash
• Control store expenses and maintain budgets, striving to reduce costs
• Monitor the movement of all inventory, maintaining inventory accuracy and shrink requirements, while ensuring all staff adheres to Shipping & Receiving policies and procedures
• Support, promote and assume responsibility for loss prevention in all areas of risk management, including physical security, store cash controls, inventory management and inter-store communications
• Build and maintain communication with Corporate Office teams, other Boutiques and local associations

Merchandising & VM

• Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
• Maintain a neat, clean and organized selling floor, properly reflecting the brand and visual image at all times
• Communicate inventory needs to support business goals and objectives

CRM

• Grow client database by networking within the communities in the market and identifying new prospects

Human Resources

• Recruit, train and develop staff, ensuring positions are filled in a timely manner with qualified personnel
• Continually evaluate the performance of associates, providing constant feedback to ensure results
• Ensure image and personal appearances are professional and reflective of the brand image at all times
• Resolve all HR issues in a timely and effective manner, partnering with Corporate Human Resources when necessary

We'd love to meet you if you have

We´d love to meet you if you have

• A minimum of five years of experience in retail, preferably within the luxury market
• A minimum of three years of management/supervisory experience
• Excellent communication, organizational and interpersonal skills
• Strong computer skills, including MS Office, inventory and database software

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package