SunSource

Mi - Customer Service/Inside Sales Representative - Industrial Supply - Kalamazoo, MI

SunSource  •  Kalamazoo, MI (Onsite)  •  23 days ago
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Job Description


    Looking for a career in Inside Sales?  We're looking for an energetic, self-driven, mechanically inclined individual to join our team to be responsible for:
    • Providing outstanding service to our customers and support to our outside sales managers
    • Answering phone calls and responding to customer correspondence regarding technical questions on products or systems
    • Responding promptly to customer inquiries through phone calls, e-mails and customer portals, as necessary
    • Assisting customers in finding components by using product catalogs, web-based catalogs and internal resources
    • Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
    • Entering customer orders in the ERP system with the goal of 100% accuracy
    • Expediting customer orders as needed to meet required and promised delivery dates
    • Conferring and corresponding with Service Technicians, Outside Sales Managers and manufacturers reps to resolve technical problems
    • Assisting Outside Sales when necessary (quoting, expediting, customer visits)
    • Following up on quotes and outbound calls to assist sales team
    • Continuous development of sales and technical skills to up-sell or additional-sell to customers
    • and more.

    • Experience
      • Associate Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience
      • 2+ years of customer service or inside sales experience, industrial distribution or adjacent industry preferred
      • Proficient with software programs relating to the customer service position - Microsoft Excel, Word, e-mail, etc. 
      • Experience with Trend ERP a plus
      • Strong analytical, mathematical and mechanical aptitude required to be successful in this role
      • Clear and concise verbal and written communication skills
      • Ability to work in both a team environment and individually
      • Ability to multi-task and prioritize work on a regular basis
      • Ability to maintain composure under stressful situations
      • Excellent time management skills
      • Sound judgment and decision-making ability
      • Demonstrate integrity and ethical standards in a professional environment
SunSource

About SunSource

At SunSource, we don’t just sell products — we deliver solutions.

We don’t just offer service — we offer partnership.

And we don’t just power machines — we keep North American industry running.

Join forces with us and unlock a breadth and scale of opportunities you won’t find anywhere else.

With over 250 locations and 3,500+ employees, SunSource is the leading value-added industrial distributor and solutions provider for North America’s industrial and high-tech operators. Our customers rely on us for our vast portfolio of mission-critical components, our unrivaled industry expertise and technical capabilities, our expansive network with long-standing partnerships, and our commitment to driving technological innovation.

SunSource and our affiliate brands include Amazon Hose & Rubber, Applied Controls, Callahan Weber Hydraulics, Carotek, Denver Industrial Pumps, D/J Industrial, Electro-Matic, Energy Hydraulics, Ford-Gelatt, Fluid Process Equipment, GHX Industrial, K+S Services, Lubrication Equipment & Supply, Master Pumps & Power, McCarty Equipment, Mission Controls, Paragon Technologies, Perfection Servo, Precision Zone Industrial Electronics, Process Solutions Integration, Price Engineering, P.S.I. Fluid Power, Ryan Herco Flow Solutions, Stuart Hose & Pipe, The Hope Group, United Central, Western Hydrostatics, and Western Integrated Technologies.

Do work you can be proud of, with a team adding true value for our customers, our industry, and our world as a whole. We’re stronger together.

We may be many brands, but at our core we’re one company, one culture and one powerful operating system that keeps North American industry running.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Addison, IL
Year Founded
Unknown
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