Job Description

About WTW:

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

Together, we unlock potential.

About Team:

The Know Your Customer Operations is the central team which conducts Anti Money Laundering checks and supports the due diligence requirements for the Group. The verification of client / customers is undertaken to mitigate the reputational risks/financial losses that might occur by conductingbusiness with fraudulent clients hence requiring a lot of data reporting and analysis.

About the Role:

We are seeking a detail-oriented and analytical Management Information Analyst to support the data and reporting function within our Know Your Customer Operations team.

This role is responsible for delivering accurate management information, maintaining reporting systems, analysing operational data and providing insights that support strategic decision-making. You will work closely with stakeholders across multiple regions to ensure reporting requirements are met, drive continuous improvement initiatives and support ongoing technology and process enhancements.

This is an excellent opportunity for a data professional who enjoys working with large datasets, developing reporting solutions and contributing to operational excellence.

Roles and Responsibilities:

Reporting and Analytics

• Produce and distribute recurring management reports accurately and within agreed timelines.
• Deliver key operational and performance metrics for internal and external stakeholders.
• Analyse data trends and provide meaningful insights and recommendations to support decision-making.
• Participate in stakeholder discussions to review reporting performance and identify opportunities for improvement.
• Ensure reporting frameworks remain relevant and adaptable to business needs.

Data Management

• Support, maintain and enhance existing management information systems.
• Collect, validate and manage data from multiple sources while ensuring data accuracy and integrity.
• Maintain historical reporting data and ensure appropriate documentation is available.
• Develop and update process documentation to support operational continuity and system maintenance.

Projects and Change Initiatives

• Support work transition and transformation projects.
• Contribute to compliance-related reporting requirements.
• Assist in the implementation of reporting and technology enhancements.
• Support change management activities associated with new reporting solutions and systems.

Operational Excellence

• Analyse business information to identify opportunities for process improvement and increased efficiency.
• Develop and maintain capacity forecasting models.
• Support business initiatives that drive operational effectiveness and continuous improvement.
• Optimise data processes and reporting methodologies.

Stakeholder Management

• Build effective relationships with internal and external stakeholders.
• Participate in stakeholder meetings and provide reporting expertise.
• Ensure clear, consistent and professional communication across all stakeholder groups.

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• Bachelor's degree in Statistics, Data Science, Computer Science, Information Technology, Mathematics or a related discipline.

• Postgraduate qualification in a relevant field is advantageous.

Technical Skills:

• Strong experience with Structured Query Language (SQL), including:

• Stored procedures

• Functions

• Views

• Triggers

• Transactions

• Error handling

• Experience developing and maintaining SQL Server Integration Services packages.

• Experience creating reports and dashboards using Power BI and SQL Server Reporting Services.

• Understanding of SQL Server Analysis Services tabular models.

• Knowledge of data warehousing concepts, including dimensions, facts, measures and slowly changing dimensions.

• Advanced Microsoft Excel skills.

• Knowledge of business intelligence and data visualisation tools such as Power BI or Tableau.

• Exposure to C# development, including Windows Forms and ASP.NET applications.

• Experience optimising database queries and improving performance.

Experience:

• Minimum 2 years of relevant experience in data analytics, reporting, business intelligence or management information functions.

• Experience translating business requirements into technical solutions.

• Working knowledge of quality assurance and testing processes.

• Experience preparing and maintaining technical and process documentation.

• Exposure to financial services, insurance or consulting industries is advantageous.

  What We Are Looking For:

• Strong analytical and problem-solving skills.

• Ability to interpret and present insights from large and complex datasets.

• Excellent verbal and written communication skills.

• High attention to detail and commitment to quality.

• Ability to manage multiple priorities and meet deadlines.

• Proactive approach to continuous improvement and innovation.

• Strong collaboration and stakeholder management skills.

• Ability to work effectively in a dynamic and fast-paced environment

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com