Job Description

Within the context of a patient and family centered care model and in accordance with established vision and values of the organization, the MHSU Support Worker provides support services to clients who are seriously affected by substance use and/or mental health problems. Monitors clients, documents and provides verbal reports on observations in accordance with standard procedures or specific direction, facilitates the use of community services and resources and provides information on community services, and liaises and coordinates services with mental health, addictions, medical professionals and other related services. Participates in the process of case planning, assists clients in the development of life skills and healthy lifestyles and escorts clients to appointments as needed. Participates in team meetings and corporate initiatives, engages in ongoing team planning and quality improvement activities, participates in maintaining a healthy environment for clients and team, and performs a variety of clerical duties as required. QUALIFICATIONS:Education & Experience Diploma from a recognized Social Services Support Worker educational program, two (2) years’ recent, related experience, or an equivalent combination of education, training and experience. Valid B.C. driver's license. Local area travel requires the use of a personal vehicle.Knowledge, Skills & AbilitiesKnowledge of the principles of recovery in mental illness.Knowledge of community, social and health resources.Knowledge of substance misuse and of problems encountered by chemically dependant individuals; basic understanding of behavior management.Knowledge of mental health issues and treatment.Ability to demonstrate and assist client with development of health life skills.Ability to establish and maintain rapport with clients.Ability to observe and recognize changes in clients.Ability to deal effectively with conflict situations, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques.Ability to work independently and in cooperation with others.Ability to communicate effectively, both verbally and in writing.Ability to organize, prioritize and meet deadlines.Ability to establish/maintain satisfactory work relationships with the public and other employees, to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing.Ability to work with a culturally diverse population.Physical ability to carry out the duties of the position.The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

Details

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.Unless otherwise noted on the posting, internal job postings close at 8:00 AM Pacific Time on the listed Closing Date. Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.Nursing & LPN successful applicants will be notified by email.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.