Job Description

Shift pattern: Operational flexibility, 223 (week 1 - Mon/Tues – Sat/Sun, week 2 – Tues/Wed/Thurs 07:00 – 19:00)

About The Delta Group

We are Europe’s leading visual communications specialist delivering dynamic multichannel marketing services to brands and retailers across the globe. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications.

We are invested in understanding the complex and dynamic challenges facing brands and retailers and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.

We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.

Role Overview

The MHE Trainer & Forklift Driver/Warehouse Operative is responsible for ensuring that employees operating forklift trucks and reach trucks are trained, assessed and authorised to carry out their duties safely and competently.

The role will also have responsibility for supporting the onboarding and operational induction of new starters, ensuring that employees understand the company's processes, health and safety requirements, warehouse standards and operational expectations from the beginning of their employment.

When training and onboarding activities are not required, the role will work as part of the Operational Stock Team, supporting the day-to-day movement, control, organisation and accuracy of stock across the site.

The role therefore combines training, development, compliance and hands-on warehouse operations, requiring a strong understanding of both FLT operations and stock management.

Key Responsibilities – MHE Trainer

1. FLT & Reach Truck Training

• Deliver practical training and competency assessments for Counterbalance, Reach Truck and Powered Pallet Truck (PPT) operators.
• Conduct refresher training, identify competency gaps and coach employees on safe operating practices.
• Maintain accurate training records and ensure only trained and authorised employees operate equipment.
• Liaise with management to identify training needs, renewals and development opportunities.

1. New Starter Onboarding & Induction

• Deliver structured operational inductions for new Logistics and Stock Team employees, covering site procedures, health and safety, stock processes, equipment and relevant systems.
• Provide practical training and ongoing support to help new starters develop the skills and confidence required for their roles.
• Monitor progress and communicate any additional training needs to management.

1. Health & Safety

• Promote a strong safety culture by leading by example and ensuring compliance with site procedures, traffic management rules and PPE requirements.
• Conduct equipment pre-use checks, report defects and escalate hazards, accidents and near misses.
• Challenge unsafe practices and maintain safe working standards across the warehouse.

1. Training Records & Compliance

• Maintain accurate, up-to-date records of training, assessments, qualifications and operator authorisations.
• Monitor refresher training and renewal requirements, ensuring documentation is completed correctly and available for audits.
• Support management with internal audits and external compliance checks.

Key Responsibilities – Forklift Driver/Warehouse Operative

• Support Goods In/Goods Out activities and ensure stock is correctly located and stored.
• Update stock management systems promptly and accurately following all stock movements.
• Maintain warehouse organisation, safe storage and good housekeeping standards.
• Receipting Stock: Accurately receive and log incoming stock, ensuring all documentation is precise and up to date.
• Stock Control: Maintain correct stock levels, perform regular stock takes, and update inventory records promptly.
• Material Handling: Safely and efficiently operate a forklift to move materials between warehouse areas, across our multi-site factory spaces.
• Machine Servicing: Transport materials to and from printing and finishing machines as required to support production schedules.
• Report damaged, missing, obsolete or incorrectly located stock.
• Assist with stock checks, audits, cycle counts and discrepancy investigations.
• Showroom Conditions: Ensure the warehouse and its yards are kept in pristine showroom conditions, adhering to safety and cleanliness standards.
• Operational Efficiency: Implement and follow efficient work processes to maximise productivity and minimise waste within warehouse operations.

Skills & Experience

Essential

• Recognised FLT/Reach Truck instructor or trainer qualification (accredited by either the RTITB, AITT or ITSSAR).
• Strong practical experience operating Counterbalance and Reach Trucks.
• Experience delivering in-house FLT assessments within a live warehouse environment
• Good understanding of warehouse and stock operations.
• Experience working safely within a busy operational environment.
• Good communication and interpersonal skills.
• Ability to coach and train employees effectively.
• Ability to maintain accurate records and documentation.
• Strong attention to detail.
• Ability to work independently and as part of a wider team.
• Commitment to health, safety and operational standards.

Desirable

• Experience training new starters.
• Experience with stock management systems.
• Experience undertaking stock audits or cycle counts.
• Previous experience in a supervisory, training or mentoring capacity.
• Experience within a fast-paced logistics, warehousing or distribution environment.