Job Description

Join the Team Making Possibilities Happen

If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.

As a Manager Systems Engineering in Norcross, GA or Omaha, NE, you will join a diverse, passionate team, dedicated to making possibilities happen in the payments industry!

We are seeking a highly skilled and motivated Application Engineering Manager to lead a team of talented engineers responsible for the development, deployment, and reliability of enterprise applications. This role requires a strong background in software engineering, DevOps practices, and site reliability engineering (SRE) principles. The ideal candidate will have experience managing engineers proficient in Java, Tomcat, Python, scripting and automation, and IT Service Management (ITSM) tools and processes.

Key Responsibilities:

• Team Leadership & Development
  • Lead, mentor, and grow a team of application engineers.
  • Foster a culture of collaboration, innovation, and continuous improvement.
  • Conduct regular performance reviews and provide career development guidance.
• Application Engineering & Support
  • Oversee the design, development, and maintenance of scalable and reliable applications.
  • Ensure high availability and performance of applications through proactive monitoring and incident management.
  • Collaborate with cross-functional teams to define application requirements and deliver solutions.
• DevOps & Automation
  • Drive adoption of DevOps practices including CI/CD, infrastructure as code, and automated testing.
  • Implement and maintain deployment pipelines and configuration management tools.
  • Champion automation to reduce manual effort and improve operational efficiency.
• Site Reliability Engineering (SRE)
  • Apply SRE principles to improve system reliability and reduce toil.
  • Define and monitor SLIs, SLOs, and error budgets.
  • Lead root cause analysis and postmortems for production incidents.
• ITSM & Process Management
  • Integrate ITSM tools and processes into the application lifecycle.
  • Ensure compliance with change management, incident management, and problem management protocols.
  • Collaborate with IT operations and service desk teams to streamline support workflows.

Knowledge, Skills and Experience required for the job:

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
• 7+ years of experience in software/application engineering.
• 3+ years of experience in a leadership or managerial role.
• Strong understanding of DevOps and SRE methodologies.
• Proficiency in Java, Tomcat, Python, and scripting languages (e.g., Bash, PowerShell).
• Experience with automation tools (e.g., Jenkins, Ansible, Terraform).
• Familiarity with ITSM platforms (e.g., ServiceNow, Jira Service Management).
• Excellent communication, organizational, and problem-solving skills.

Preferred Skills:

• Experience with cloud platforms (AWS, Azure, GCP).
• Knowledge of containerization and orchestration (Docker, Kubernetes).
• Exposure to observability tools (Prometheus, Grafana, ELK stack).
• Agile/Scrum project management experience.

Work Environment:

• Standard work environment
• Majority of time spent on PC (Phys. Req.)
• Travel required, may be domestic or international
• Weekend and off-hours support may be required

Benefits: In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment.

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #17024)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally

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ACI Worldwide is a global leader in mission-critical, real-time payments software Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.