Job Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We are looking for a hands-on Mgr, Strategic Planning/Analytics Mgmt who, first and foremost, has an absolute passion for data. You are someone who easily sees the big picture but never lets the small details slip through the cracks.

As a leader, you are a team player who excels at collaborating with multiple cross-functional interfaces, but you also know how to take full ownership, drive initiatives, and lead your team to success. In this role, you will bridge the gap between complex data, product development, and cutting-edge cyber security challenges.

Key Responsibilities

• Leadership & Mentorship: Lead, mentor, and professionally guide a team of talented data analysts, fostering a collaborative and growth-oriented environment.

• Complex Data Analysis: Deliver deep-dive data analysis to drive product decisions, facilitate feature development, and uncover critical security insights.

• API & Data Exploration: Research, query, and explore diverse APIs and complex data sources.

• Data Integrity: Proactively identify data quality issues and resolve data inconsistencies to ensure high-fidelity insights.

• Cross-Functional Collaboration: Partner closely with R&D, Product Management, and Cyber Research teams to solve large-scale problems.

Qualifications

Requirements

• Leadership Experience: 1–2 years of experience leading a team of analysts, OR a proven track record as a Senior Data Analyst ready to step up into their first leadership role.

• Data & Programming Skills:

  • 3+ years of experience writing advanced SQL queries.

  • 2+ years of hands-on experience with Python (specifically Pandas, data analysis, data scraping, and API querying).

• Cybersecurity & Networking Domain Expertise:

  • Strong familiarity with networks, networking concepts, and traffic analysis.

  • Good understanding of security vulnerabilities and cyber threats.

• Analytical Mindset: Exceptional analytical skills with a proven ability to extract actionable insights from raw data and conduct open-ended research.

• Soft Skills: A strong sense of ownership, a proactive problem-solving attitude, and excellent interpersonal skills.

• Language: Full proficiency in English (both written and verbal).

• Education: BA/BS degree in Computer Science, Information Technology, or an equivalent technical field.

Advantages

• Prior experience working in a Cybersecurity company (B2B / SaaS)

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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