Job Description

Opening Statement
IQVIA is creating a dedicated Governance Team to provide single operational ownership for data platform services, covering access management, incident and request handling, monitoring, maintenance, governance, improvements, automation and reporting.
As a Manager, Data Platforms SRE, you will build and lead this team in India and establish a scalable, measurable operating model aligned to ITIL and managed service principles. This role addresses critical structural inefficiencies where senior engineering talent is heavily involved in operational control and governance-driven activities, reducing time available for high-value engineering and platform innovation. The Governance Team will establish a clear separation between operational ownership and platform engineering, enabling the organization to treat platform operations as a managed service with defined KPIs, SLA/SLO tracking, and continuous improvement. You will partner closely with Platform Engineering for L3 and engineering decisions while owning day-to-day service delivery for Databricks and Snowflake operations.

You will own the day-to-day service delivery for Data Platforms operations (Databricks and Snowflake) and governance activities, while partnering with Platform Engineering for L3 and engineering decisions. This management role requires building the operational foundation for IQVIA's data platform services, moving from a reactive, ad-hoc support model to a predictable, scalable operating model based on ITIL standards. Your leadership will establish the operational gatekeeper function that tracks policy adherence, compliance gaps, and recurring operational risks across the data platform landscape. Success in this role means establishing measurable service KPIs, reporting artifacts tracking volumes and MTTR trends, and driving continuous improvement from reactive support toward managed service delivery with defined SLA/SLO verification.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.