As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
Your Opportunity Starts Here.
Why Join
Join OCBC Property Services to play a key role in delivering high-quality property experiences. You will be at the forefront of tenant engagement, building strong relationships while ensuring excellent customer service across a dynamic portfolio of properties and initiatives.
How You Succeed
You succeed by proactively managing tenant feedback and maintenance requests, coordinating property viewings and tenancy fit-outs, and effectively managing advertising space rentals and events with professionalism and attention to detail.
What you do
This role reports to the Centre Manager (Property Management), working closely with other property and facilities management personnel in the team to ensure the smooth day-to-day operations and upkeep of the properties.
Tenant Relationship Management & Engagement
Serve as the primary point of contact for tenants on tenancy-related matters.
Build and maintain positive working relationships with tenants to enhance tenant satisfaction and retention.
Respond promptly and professionally to tenant enquiries, requests and concerns.
Conduct regular tenant check-ins and engagement activities to gather feedback and identify emerging issues.
Assist in tenant onboarding including briefing on house rules, operational procedures and building services.
Feedback Management and Service Quality
Act as the liaison between tenants and other property and facilities management and maintenance team and service vendors to coordinate maintenance-related matters including all necessary coordination of rectification works to ensure timely resolution.
Monitor response times and service outcomes to ensure service levels are met.
Support service improvement initiatives based on tenant feedback and operational observations.
Collaborate closely with facilities management team to ensure tenants considerations are embedded into building operations and maintenance delivery. This includes providing all necessary support during incident management situations.
Property Viewings and Space Management
Facilitate property and tenancy viewings for prospective tenants, advertisers and event users.
Ensuring readiness of viewing areas and that they are well presented, safe and compliant with building standards.
Track space utilisation and monitor income generated from leasing of advertising spaces and events.
Tenancy Fit-Out Coordination
Coordinate and management tenant fit-out processes in accordance with approved guidelines and timelines and approved plans.
Review fit-out submissions and coordinate clearance with internal stakeholders (e.g. facilities, safety, security)
Monitor fit-out progress and conduct site inspections where required.
Support handover and reinstatement processes at commencement and end of tenancies.
Administrative and Vendor Management
Perform administrative duties related to facilities operations for an office premises including procurement, contract administration and timely invoice verification and processing.
Monitor operational expenditures and ensure alignment with approved budgets and contractual obligations.
Prepare annual OPEX and CAPEX budget planning , including lifecycle planning for facilities-related term contracts, systems and assets
Who you are
At least 8 years of relevant experience in property / facilities management in high-rise commercial buildings.
Diploma or Degree in Property & Facilities, Estate Management, Real Estate, Business Administration or related disciplines.
Proven ability to manage tenant feedback, enquiries, complaints and service requests professionally.
Possess sound knowledge of the principles, practices and techniques of building and facilities management operations, maintenance, tenancy fit-out with ability to coordinate, analyse and troubleshoot for resolution.
Good understanding of applicable codes, standards, regulations and best practices for management of building operations and systems.
Experience in managing and liaising with in-house technical teams and external service providers to deliver operations and maintenance services.
Self-driven and motivated to succeed, with an ability to work independently in a fast-paced and demanding environment.
Able to multi-task, be organised and resourceful to drive outcomes and achieve deadlines.
Good interpersonal and communication skills (verbal and written).
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.
OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.
OCBC and its subsidiaries offer a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.
OCBC’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has more than 570 branches and representative offices in 19 countries and regions. These include about 300 branches and offices in Indonesia under subsidiary Bank OCBC NISP, and over 90 branches and offices in Mainland China, Hong Kong SAR and Macau SAR under OCBC Wing Hang.
OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals.
OCBC's insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the largest private sector asset management companies in Southeast Asia.
