Job Description

MNP Community & Sport Centre is home to the 3433 Performance and Training Department. As one of Calgary’s premier multi‑sport training facilities, MNP Community & Sport Centre delivers high‑quality sport performance services to athletes of all abilities as they pursue their individual training and performance goals. Originating as a highly successful triathlon club, 3433 has since expanded its service offerings to encompass the full spectrum of athlete and client development, including triathlon pathway programs, custom coaching, contract coaching, event support, personal training, registered personal training programs and affiliate partnerships. The MNP Community & Sport Centre remains the only facility in Calgary to offer this comprehensive suite of performance and training services under one roof through 3433 Sport Performance and Training.

Role: The Performance and Training Manager is a full-time position. The candidate manages the 3433 Sport Performance and Personal Training Departments (referred to as “the Departments”) and facilities and is accountable for the delivery of 3433 Triathlon Services and Programs, Personal Training Programs and Services, Contract Coaching Services and Programs, and affiliated events.

Key skills include Managing performance and training operations, building a community of like-minded multi-sport athletes and clients, team and inter-Departmental communication, event planning, marketing, budget management, delivering on planned 3433 and Personal Training return on investment plans, project management, public relations, negotiation, and business skills.

Reports to Fitness and Training Director

What’s In It for You:

• Free facility membership plus a variety of free and discounted programs & services
• Performance-based bonus program and employee recognition program
• Eligibility for our RRSP employer matching program and our flexible benefits package
• Paid time off including generous vacation, sick days and personal days
• Professional development assistance program available to support employee career growth
• Annual staff events including BBQ’s, corporate challenge, December holiday party and many more
• Free parking and close to transit with a C-train and bus stop steps away

Job Responsibilities

Leadership & Strategic Management

• Lead, coach, mentor, and empower 3433 Sport Performance and Personal Training employees and contract coaches to deliver exceptional, service‑focused experiences aligned with the Department’s strategic plan.
• Facilitate the development, implementation, and continuous refinement of the Department’s strategic plan, ensuring alignment with MNP Community & Sport Centre strategic objectives.
• Recruit, train, and develop a high‑performing team by establishing clear expectations, promoting departmental offerings, and delivering all job‑specific training for new and existing staff.
• Ensure effective cross‑departmental collaboration to meet organizational goals and shared initiatives.
• Collaborate with Department Managers and Directors to support internal meetings, events, and organizational initiatives.
• Act as a spokesperson for the 3433 Sport Performance and Personal Training team in internal and external contexts.

Operational Management

• Maintain full accountability for quality assurance across all service delivery areas within 3433 and Personal Training.
• Manage departmental budgets, including forecasting, monitoring revenue and expenses, and preparing financial and operational reports.
• Produce monthly KPI reporting for all 3433 and Personal Training services and programs.
• Oversee the maintenance, inventory, lifecycle planning, and capital procurement of all departmental equipment.
• Provide weekly operational updates and project reports to the Director of Fitness and Training, and participate in weekly leadership meetings.
• Create, implement, and maintain departmental policies, standards, and operational guidelines.
• Ensure that all coaches and personal trainers complete required client documentation, waivers, and administrative processes.
• Prepare and submit bi‑weekly payroll for department staff.
• Ensure all staff comply with emergency procedures, training requirements, and facility safety policies.
• Oversee and maintain contract compliance for all coaching staff in alignment with MNP CSC policies and guidelines.
• Lead and support safety protocols for all outdoor programs delivered by the Department.
• Serve in rotational Fire Warden duties, including regular early‑morning coverage, and act as Duty Manager during emergencies.
• Perform other duties as assigned to support business needs, special events, and organizational priorities.
• Flexibility with weekend and evening support required

Customer Experience Management

• Foster a positive, engaging, and inclusive customer culture that supports athletes of all abilities in achieving their multi‑sport goals.
• Define, set, and uphold departmental standards for exceptional customer service and client outcomes.
• Streamline registration processes to ensure efficient and user‑friendly customer experiences.
• Develop and execute a departmental communication strategy for internal and external audiences, including updates on events, programs, service adjustments, and new initiatives.
• Implement systems for capturing, tracking, reporting, and responding to customer feedback, ensuring alignment with MNP Community & Sport Centre service standards.
• Serve as the primary business point of contact for the Department.
• Train and empower employees to confidently address customer inquiries and resolve concerns with a client‑centered approach.

Service Delivery & Program Development

• Lead the development, implementation, and execution of service delivery plans for all 3433 and Personal Training programs, services, and events.
• Create and oversee marketing strategies that support service delivery goals, brand growth, client retention, and business‑to‑business and business‑to‑consumer opportunities.
• Develop and maintain a communication plan for Department staff, program participants and clients.
• Drive the development and enhancement of programs and services to meet evolving client needs and industry standards.
• Lead business development efforts with sport partners, members, and community stakeholders, expanding the portfolio of services offered.
• Provide internal event support, including planning, coordination, and execution on behalf of the Department.
• Stay informed on multisport industry trends, sponsorship opportunities, and best practices to guide program innovation and growth.
• Represent the Department at promotional activities and events (e.g., races, camps) as required.

Qualifications

• Completed degree in Sport Management, Business Administration, or Kinesiology
• Project management certification is considered an asset
• Strong communication skills (verbal and written) that allow adaptability to a variety of stakeholders
• Proficient with Microsoft Word, PowerPoint, and Excel
• Experience with online coaching and training platforms (example: Training Peaks, Swift, Technogym)
• Current certifications in CPR Level C and Standard First Aid are required
  • CPR Level C certified within the last year
  • Standard First Aid recertified within the last 2 years
• Preference will be given to candidates with additional certifications in coaching, exercise and training, leadership and/or conflict resolution

Skills and Attributes

• 5+ years of experience in management/supervisory and administrative role in sport performance
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments
• Solid negotiation, conflict resolution, and people management skills
• Previous experience with budgeting techniques, fiscal management, and sponsorships.
• Strong problem identification and problem resolution skills
• Excellent teamwork and team building skills as well as the ability to work independently with little supervision
• Willing to travel for promotional or educational purposes if the opportunity arises
• Ambitious, driven, accountable, who thrives in a dynamic environment

Our Commitment to Diversity, Equity, and Inclusion:

We value the uniqueness and perspectives of all employees and are committed to diversity, equity and inclusion initiatives to create a feeling of belonging for all of our team members at MNP Community & Sport Centre. We welcome and encourage applications from all qualified candidates. MNP Community & Sport Centre provides support in its recruitment process to candidates with disabilities; including accommodation, that takes into account candidates’ accessibility needs. Please connect with our Human Resources team if you require accommodation within the recruitment process.

All candidates applying to MNP Community & Sport Centre must have legal authorization to work in Canada with no restrictions.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.