Job Description

Career Category

Information Systems

As a Manager of Information Systems at Amgen, you will provide leadership and oversight to the organization's information systems function. You will collaborate with stakeholders to understand business needs, develop IT strategies, manage IT projects, and ensure the effective delivery of information systems solutions. Your strong leadership skills, strategic mindset, and technical expertise will contribute to the alignment of IT initiatives with the company's goals.

The candidate should be a self-starter and have a strong passion for fostering innovation and excellence in the biotechnology industry. The role requires a solid background in the end-to-end software development lifecycle and a Scaled Agile practitioner, coupled with leadership and transformation experience.

Roles & Responsibilities:  

• Collaborate with product managers, designers, and engineers to support CTDA operations by automating tasks, monitoring system health, and minimizing downtime through incident response

• Capture the voice of the customer to define business processes and product needs 

• Collaborate with CTDA business stakeholders, Architects and Engineering teams

• to prioritize release scopes and refine the Product backlog 

• Facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team 

• Clearly express features in User Stories/requirements so all team members and stakeholders understand how they fit into the product backlog 

• Ensure Acceptance Criteria and Definition of Done are well-defined 

• Stay focused on software development to ensure it meets requirements, providing proactive feedback to stakeholders 

• Help develop and maintain a product roadmap that clearly outlines the planned features and enhancements, timelines, and achievements 

• Identify and manage risks associated with the systems, requirement validation, and user acceptance 

• Develop & maintain documentations of configurations, processes, changes, communication plans and training plans for end users 

• Ensure operational excellence, cybersecurity, and compliance. 

• Collaborate with geographically dispersed teams, including those in the US and other international locations. 

• Foster a culture of collaboration, innovation, and continuous improvement 

Basic Qualifications and Experience: 

• Master’s /Bachelor's degree with 8 - 13 years of experience in Computer Science/Information Systems experience with Agile Software Development methodologies   

Functional Skills:

Must-Have Skills  

• Experience with Agile software development methodologies (Scrum) and SAFe

• Excellent communication skills and the ability to interface with senior leadership with confidence and clarity 

• Strong knowledge of ETL Processes

• Familiarity with regulatory requirements for Clinical Trials (e.g. 21 CFR Part11, ICH) 

Good-to-Have Skills: 

• Experience in managing product features for PI planning and developing product roadmaps and user journeys 

• Experience maintaining SaaS (software as a system) solutions and COTS (Commercial off the shelf) solutions 

• Technical thought leadership 

• Able to communicate technical or complex subject matters in business terms 

• Experience with data analysis, data modeling, and data visualization solutions such as Tableau and Spotfire 

Professional Certifications (please mention if the certification is preferred or mandatory for the role): 

• ITIL (preferred)

• SAFe for Teams certification (preferred) 

• Certified Business Analysis Professional (Preferred) 

Soft Skills: 

• Able to work under minimal supervision 

• Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work 

• Excellent analytical and gap/fit assessment skills 

• Strong verbal and written communication skills 

• Ability to work effectively with global, virtual teams 

• High degree of initiative and self-motivation 

• Ability to manage multiple priorities successfully 

• Team-oriented, with a focus on achieving team goals 

• Strong presentation and public speaking skills 

Shift Information: 

• This position operates on the second shift, from 2:00 PM to 10:00 PM IST. Candidates must be willing and able to work during these hours