Job Description
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Mgr III, Support Engineer-Ext
Job Location: Seattle, Washington
Job Number: AMZ9776112
Position Responsibilities:
Primary responsibilities include overseeing and managing the incident and problem management lifecycle for critical customer-impacting service events. Key duties encompass developing and leading a high-performance team of incident response specialists, conducting performance evaluations, managing team development, and implementing talent growth strategies. The manager is responsible for tracking and managing service event escalations, conducting detailed post-incident reviews, and implementing preventative measures to reduce future service interruptions. People management functions include workforce planning, recruitment of technical talent, designing team training programs, managing performance metrics, and creating a collaborative team culture. Additional responsibilities include real-time monitoring of service performance, managing incident severity classifications, ensuring timely communication with stakeholders, and representing the team's operational capabilities to senior leadership. The role requires strategic workforce development, mentoring team members, and creating career progression pathways for technical professionals.
Position Requirements:
Bachelor’s degree in Computer Science, Engineering, Mathematics or a related field and one year of experience in the job offered or a related occupation. Employer will accept five years of experience in the job offered or a related occupation as equivalent to the Bachelor’s degree and one year of experience. Must have one year of experience in the following skill(s): (1) managing engineers or managers on technical teams; (2) managing teams in service reliability or mission critical operations; (3) managing technical projects or programs from design to release.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $144,311/year to $193,200/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000
Basic Qualifications
Position Requirements:
Bachelor’s degree in Computer Science, Engineering, Mathematics or a related field and one year of experience in the job offered or a related occupation. Employer will accept five years of experience in the job offered or a related occupation as equivalent to the Bachelor’s degree and one year of experience. Must have one year of experience in the following skill(s): (1) managing engineers or managers on technical teams; (2) managing teams in service reliability or mission critical operations; (3) managing technical projects or programs from design to release.#0000
Preferred Qualifications
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
