Job Description

Salary Range: $90,000 - $130,000

Job Posting End Date: August 12, 2026

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation.Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Columbus, GA or Columbia, SC, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Columbus, GA or Columbia, SC, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Strong organization and time management skills.

• Highly proficient in broker and insurance industry practices as pertains to product, enrollment techniques, and service needs of the client and accounts.

• Knowledgeable in processes related to implementation, service and administration of account.

• Strong project management, leadership, problem solving and practice development skills.

• Excellent interpersonal and communication skills.

• Strong personal computer skills with experience in Windows-based software.

Education & Experience Required

• Bachelor's Degree in a related field
• 6+ years of professional related work experience
• 4 years in a supervisory/managerial capacity leading diverse work groups

Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience in the insurance industry

Principal Duties & Responsibilities

• Leads the Implementation function to close operational gaps between the business and thirdparty partnerships; ensures implementation requirements are reviewed, validated, and executed accurately.

• Oversees preparation and execution for account plan changes in coordination with account management and implementation teams.

• Manages renewal support activities, ensuring plan changes are completed accurately and in alignment with strategic timelines.

• Provides leadership for the strategic implementation of block rate changes for various Aflac platforms.

• Oversees implementation of plan changes for the custom group business and its applicable market segment.

• Establishes and refines EDI change processes in support of account management; provides governance, oversight, and guidance for system changes.

• Owns and maintains business operations process flows and work instructions; ensures documents are current, accessible, and communicated to relevant internal and external partners.

• Serves as the point of escalation for implementation-related issues, coordinating resolutions with teams like Enrollment Platforms, Premier Broker relationship managers, and other internal partners.

• Partners with product owners and IT to review, refine, and document process flows; ensures appropriate documentation supports work instructions and operational consistency.

• Supports onboarding of new administrators and platform relationships in coordination with appropriate business units.

• Guides account implementation and maintenance processes to align with business goals, compliance standards, and customer expectations.

• Provides leadership, coaching, and development to team members to foster a culture focused on accuracy, accountability, and service excellence.

• Monitors and analyzes performance metrics to identify process improvement opportunities for eligibility and plan change activities.

• Coordinates cross-functional workstreams for each business segment and channel to ensure seamless execution of eligibility processes.

• Establish standards and best practices for implementation processes, documentation, and change management.

• Performs other duties as assigned.

Total Rewards

The salary range for this job is $90,000 - $130,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.