Job Description

Responsible for the review and investigation of Freight claims. Works to collect transportation records and other supporting documentation and provides liability recommendations for management and the Commercial team. Leads strategic technology initiatives, enhancements for the department to include metrics and analytics.

Primary Activities and Responsibilities

• Review and analyze claims filed by the customers for various reasons including loss, damage, delays including service interruption, plant shutdowns, etc. to ensure rail carrier regulations, transportation contracts, Association of American Railroads (AAR) freight claims rules, Sarbanes-Oxley (SOX) requirements, and adherence to company practices with regard to risk and liability.
• Work with customers and claims personnel to resolve claims reconsiderations or rebuttals
• Communicate with sales and marketing managers on liability issues
• Manage the auto contractor settlements, collections from responsible parties to ensure proper and timely cash application.
• Prepare and conduct training sessions on new technology tools and enhancements
• Provide updates to customers on claims status
• Gather requirements and lead meetings with business and IT to include troubleshooting exceptions to find proper solution
• Responsible for Freight Claims technology budget reports
• Work closely with the CSX Technology department to ensure OE IT budget is appropriately managed based on the work and tools prescribed
• Responsible for KPI reports, and all Tableau and adhoc reporting
• Periodically review and update SOPs and training modules for publishing on teamsite
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• Bachelor's Degree/4-year Degree
• 1 or more years of experience in Accounting, Finance or Customer Liability Claims

Equivalent Minimum Qualifications

• Associates Degree/2-year Degree
• 3 or more years of experience in Accounting, Finance or Customer Liability Claims

Preferred Qualifications

• Bachelor's Degree/4-year Degree
• 3 or more years of experience in Accounting, Finance or Customer Liability Claims
• 1 or more years of supervisory experience

Knowledge and Skills

• Ability to work under pressure and maintain composure while handling multiple responsibilities
• Knowledge of liability provisions of transportation contracts and related coverage laws
• BOBJ, PowerBi, SAP, Salesforce and various systems (i.e., Transportation, Terminal & Yard, Reference Files, Accounting Processes, Revenue and Expenditures, etc.)
• customer liability claims
• Ability to solve complex problems
• Interpret liability rules and regulations on rail carrier customer claim issues
• Microsoft Office skills
• Tableau analytics reporting proficiency
• LEAN certification preferred but not required
• Oral and written communication skills
• Negotiation and presentation skills

Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.

CSX is passionate about building a workforce that reflects the values and behaviors of ONE CSX. We are nationally recognized for our commitment to diversity and engagement, as well as our support for veterans and reservists.
CSX, based in Jacksonville, Florida, is a premier transportation company. It provides rail, intermodal and rail-to-truck transload services and solutions to customers across a broad array of markets, including energy, industrial, construction, agricultural, and consumer products. For nearly 200 years, CSX has played a critical role in the nation's economic expansion and industrial development. Its network connects every major metropolitan area in the eastern United States, where nearly two-thirds of the nation's population resides. It also links more than 230 short-line railroads and more than 70 ocean, river and lake ports with major population centers and farming towns alike. More information about CSX Corporation and its subsidiaries is available at www.csx.com. Connect with us on Facebook X LinkedIn Instagram YouTube
Closing Statement
At CSX, two of our six Guiding Principles are Valuing and Developing Employees as well as Operating Safely. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
CSX is an Equal Opportunity Employer Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the EEO is Law poster.
CSX Transportation and its subsidiaries are not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at CSX via e-mail, Internet, or directly to hiring managers without a valid written search agreement in place with the Talent Acquisition / HR department will be deemed the sole property of CSX. No placement fee will be paid in the event a candidate is hired as a result of the referral, or through other means.
This role offers an annual salary range based on experience and qualifications. In addition to base salary we provide an annual bonus opportunity.
At CSX, we prioritize valuing and developing employees, as well as operating safely. We are committed to offering our team members competitive compensation, a comprehensive benefits package, and unlimited growth opportunities. Our benefits support financial, physical, emotional, and social well-being, with health plans, wellness programs, and customizable coverage options. Learn more about our benefits here