Lam Research

Mgr, Field Service

Lam Research  •  Hybrid  •  3 hours ago
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Job Description

Key Responsibilities

  • Field Service Operations
    • Lead installation, maintenance, and troubleshooting of SABRE / SABRE 3D systems at customer site
    • Ensure maximum uptime and performance of installed tools
    • Manage onsite service activities, including corrective and preventive maintenance
    • Oversee technical issue escalation and resolution in coordination with engineering team
  • Customer Management (Critical for this role)
    • Act as primary point of contact for Amkor Korea (K5) service-related matters
    • Build strong customer relationships and maintain high satisfaction
    • Lead regular service review meetings with customer (performance, issues, improvements)
    • Support business growth by enhancing customer trust and preventing competitor penetration
  • Cross-functional Collaboration
    • Work closely with Sales, Product Group (PG), and Engineering teams
    • Support new tool installation, evaluation, and acceptance process
    • Drive issue resolution through internal alignment (Field, PG, R&D)
    • Provide feedback to improve product performance and serviceability
  • Performance & Metrics Management
    • Monitor service KPIs (uptime, response time, MTBF/MTTR, stop loss, customer satisfaction)
    • Lead continuous improvement initiatives at customer site
    • Provide regular reports to management and stakeholders

The impact you’ll make

Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

What you’ll do

Who we’re looking for

  • Bachelor’s degree in Engineering (Electrical, Mechanical, or related field)
  • Minimum 8–12 years of semiconductor equipment field service experience
  • Proven experience with SABRE / SABRE 3D tools (strongly preferred)
  • Experience managing field service teams or leading projects

Preferred qualifications

  • Technical Skills
    • Strong knowledge of semiconductor equipment maintenance and troubleshooting
    • Hands-on experience with installation and service of advanced packaging tools
    • Data-driven problem-solving capability
  • Soft Skills
    • Excellent communication and customer-facing skills
    • Strong leadership and team management capability
    • Ability to handle high-pressure customer environments
    • Fluent in Korean, with working-level English

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Lam Research

About Lam Research

Lam Research Corp. (NASDAQ:LRCX) At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. We recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Ready to help define the future of technology? Join us: www.lamresearch.com/careers

Industry
Hardware & Semiconductors
Company Size
10,000+ employees
Headquarters
Fremont, CA
Year Founded
1980
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