Job Description

*Candidates must reside within 50 miles of Anchorage, Alaska

GCI's Mgr, Facility Operations will provide strategic leadership and oversight for Facility Operations teams, ensuring the efficient and reliable performance of all facility-related functions. Responsibilities include the management of general maintenance, power systems, HVAC, and fire protection equipment. Facilities under this role encompass a diverse portfolio, including office buildings, retail locations, warehouses, telecommunications distribution centers, central offices, microwave sites, cellular towers, switch facilities, earth station and landing station shelters.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

This leadership position requires the following non-delegable responsibilities:

• Fully own the mission, goals, operations, and results of the team and areas of responsibility.
• Provide strong leadership to span of control (direct and indirect reports); demonstrate effective leadership in all interactions companywide. This leadership includes generating enthusiasm and shared commitment; identifying and setting direction; teaching, growing, and empowering; owning outcomes; and leading by example. Specific leadership duties include:
• Establishing the vision and tone for the department, consistent with company culture and mission.
• Establishing clear, measurable, and achievable goals and performance expectations and following up appropriately.
• Hiring individuals who can accomplish those goals and meet those expectations; providing them the open communication, training, tools, and mentoring needed to be successful and develop professionally; establishing a development path commensurate with capabilities and potential.
• Providing clear and accurate feedback to individuals and teams on a timely and consistent basis. Identifying and addressing performance problems early and effectively before they damage GCI’s interests and demoralize other employees.
• Effectively managing processes including annual performance reviews, compensation adjustments, promotions, demotions, transfers, and disciplinary actions up to and including terminationin an unbiased and consistent manner.

Organizational Management:

• Build, lead, and inspire a high-performing team, fostering a culture of accountability, excellence, and innovation.
• Oversee the implementation of new installations, upgrades, and modifications to existing facilities, ensuring alignment with quality assurance standards and operational objectives.
• Ensure full compliance with all applicable federal, state, local, and industry regulations, safety standards, and internal company policies.
• Conduct regular operational reviews, audits, and process evaluations to proactively identify potential issues and drive continuous improvement.
• Develop forecasts, projections, and recommendations for planning needs and associated costs for personnel and system equipment materials for annual capital and operating budgets.
• Manage expenses for assigned group, ensuring financial efficiency and accountability.
• Assist with reconciliation of budget projections and actuals.

Technical Oversight:

• Schedule and coordinate facility maintenance activities, generate maintenance reports, and manage material requisitions.
• Oversee administrative functions related to preventive maintenance routines and trouble response, ensuring timely and effective resolution of issues.
• Ensure compliance with all applicable safety and security regulations.
• Ensure all facility documentation such as equipment specifications, service records, and compliance logs are consistently maintained and accessible.
• Ensure that relevant and effective maintenance routines are developed, implemented, and regularly reviewed to support the reliability, safety, and operational readiness of all facility systems and infrastructure.
• Oversee the negotiation, execution, and administration of service contracts related to facility operations, including but not limited to maintenance, janitorial, HVAC, fire protection, landscaping, and security services.
• Ensure all contracts align with operational needs, budgetary constraints, and compliance requirements.
• Monitor vendor performance, enforce service level agreements (SLAs), and coordinate with internal stakeholders to evaluate service quality and resolve issues.
• Maintain accurate records of contract terms, renewal dates, and performance metrics to support effective vendor management and continuous improvement.

Collaboration & Coordination:

• Support the preparation of compliance documentation for regulatory programs including the Spill Prevention, Control, and Countermeasure (SPCC) rule, the Emergency Planning and Community Right-to-Know Act (EPCRA), and Federal Communications Commission (FCC) backup power reporting requirements for Public Safety Answering Point (PSAP) and Enhanced 911 (E911) sites.
• Collaborate with the Network Operations Center (NOC) to ensure effective monitoring, functional alarming and timely response to facility-related alarms.
• Partner with Application Technology (AT) teams to support the development and implementation of applications that enhance facilities operations, such as maintenance tracking and asset management systems.
• Coordinate with the Physical Security team to manage secure access to all facilities, ensuring compliance with internal policies and external regulatory standards.
• Work closely with the Law and Corporate Advocacy Department (LCAD) to support the negotiation, execution, and administration of real estate transactions, including property acquisitions, dispositions, and lease agreements.
• Ensure all leasing and property-related activities are aligned with corporate policies, legal requirements, and strategic business objectives.
• Collaborate on due diligence, contract review, and compliance documentation to facilitate timely and accurate real estate decisions.
• Coordinate with the Engineering Department to establish, implement, and maintain standardized specifications for facility-related equipment and infrastructure.
• Ensure alignment between engineering requirements and operational efficiency for systems such as HVAC, power distribution, fire suppression, and environmental controls.
• Participate in design reviews and project planning to ensure that facility upgrades and new installations meet technical, operational, and regulatory standards.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Demonstrated ability to maintain positive working relationships with system personnel, contractors, utilities, all applicable enforcement agencies, internal and external customers.
  • Ability to work successfully with internal and external project management, promote an understanding of company/project goals, and ensure compliance with contractual performance.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
  • Excellent communication and interpersonal skills with the ability to patiently and accurately articulate information to internal and external audiences, professionally handle inquiries and complaints, and communicate effectively with the team.
  • Ability to articulate information in presentation/training format in front of internal and external audiences.
• COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
  • Demonstrated ability to adhere to GCI policies and procedures regarding proprietary information, product lines/campaigns/promotion, collections, design, installation, repair, commercial accounts, associated billing systems, and databases.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
• RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
  • Knowledge and understanding of as-built drawings, documentation preparation and submittal, telecommunications specifications, codes, bid processes, and quality assurance.
  • Strong analytical skills for calculating, evaluating, comparing, interpreting, and organizing complex telecommunication infrastructure, system installation, and maintenance projects.
  • Strong problem-solving skills with the ability to handle unusual problems or complex and challenging situations leading to optimal solutions that follow department and company policies and procedures.
  • Demonstrated knowledge and understanding of business operations, managing profit and loss, facility management, safety, and security.
  • Ability to successfully multi-task with simultaneous or overlapping deadlines in an environment of ever-changing technology.
  • Ability to prepare detailed operating budgets for all departmental needs to include workforce, material, equipment, transportation, freight, training, etc.
  • Familiar with reporting and tracking tools necessary to assure budget guidelines meet expectations.
  • Demonstrated ability to implement Stormwater Pollution Prevention (SWPP) and Spill Prevention, Control, and Countermeasure (SPCC) plans as required.
  • Ability to perform as SPCC response coordinator.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
  • Ability to train personnel on proper reporting and cleanup procedures.
• CHANGE MANAGEMENT: champions and supports department and company change.
• DECISION MAKING: uses sound, logical judgment based on data, research, and experience to choose an appropriate course of action.
• PLANNING & IMPLEMENTATION: analyzes workload and establishes appropriate priorities; sets measurable and achievable goals and objectives for the team.
• MENTORING & DEVELOPMENT: utilizes interpersonal skills to guide, direct, and influence others to achieve results.
  • Ability to effectively manage and direct employees in technical installation, encouraging a professional, courteous work ethic while applying company performance and employment standards.
  • Ability to foster an environment of continuous improvement supporting department and company goals.
• PERFORMANCE MANAGEMENT: sets clear performance expectations for team.
• TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent.

Working knowledge of electrical/electronic and communications equipment.

Level Definition

Position Title: Mgr, Facility Operations

Grade: E07

Additional Job Requirements:

This is an intermediate level leadership position that performs complex tasks and demonstrates proficiency and strong working knowledge in areas of responsibility. Receives minimal instruction on routine work and general instruction on new assignments. Works under minimal supervision with latitude for independent judgment. Responsible for team results.

Minimum Qualifications:

Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Bachelor’s degree in engineering, business management, computer science, or related field. *
• Minimum of seven (7) years of relevant experience in the telecommunications industry and/or facility operations and maintenance. *
  • Including a minimum of two (2) years in a supervisory or management position; may be substituted with equivalent demonstrated functional leadership experience.

Preferred:

• Field Engineer or related experience.
• Telecommunications experience.
• Relevant telecom industry or job specific certifications.

DRIVING REQUIREMENTS

• This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver’s license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Work is primarily sedentary, requiring daily routine computer usage.
• Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• Travel to and work in remote service communities required, sometimes in harsh arctic weather conditions utilizing small aircraft.
• Ability to position self to access items at varying heights.
• Ability to safely move, transport, and position items up to 25lbs.
• Ability to work in restricted spaces and be physically capable of entering all areas of buildings and offices to perform detail site surveys and facility evaluations.
• Hearing, vision, depth perception, and hand-to-eye coordination sufficient to perform job duties.
• Visual and auditory acuity necessary to operate equipment and identify color-coding.
• Ability to tolerate temperature and weather extremes.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.