Job Description

Under the direction of the Manager, Production, the Entertainment Manager oversees the day-to-day hospitality and guest operations of the venue, ensuring a seamless experience for performing artists, associated personnel, and guests. This includes coordinating hospitality riders, hotel accommodations, dressing room requirements, and food and beverage services, as well as supporting guest entry, crowd flow, and other guest or artist facing activations. The role schedules and leads Entertainment Coordinators, coordinates event security, facilitates venue set-up and tear-down of non-technical elements, and ensures seamless execution of show-related activities, including VIP experiences, merchandise, and applicable night-of-show settlements. The Entertainment Manager upholds company policies, licensing, and safety regulations while fostering a professional, service-focused environment for all team members. This position will involve working at both River Rock Casino Resort and Great Canadian Casino Vancouver locations.

Key Accountabilities:

• Oversee end-to-end artist hospitality, including advancing and executing hospitality riders, hotel accommodations, and food and beverage requirements.
• Promote and upsell River Rock Casino Resort and Great Canadian Casino Vancouver to prospective rental clients, conduct site visits, provide timely and accurate rental information in a polite manner reflecting the highest standards of professional service.
• Schedule, supervise, and support Entertainment Coordinators, providing clear direction and ensuring consistent service standards.
• Coordinate event security requirements in partnership with internal teams to ensure a safe and well-managed event.
• Manage and support execution for artist/event related activities on show days, including VIP experiences, merchandise operations, and night-of-show settlements.
• Collaborate cross-functionally with Marketing, Production, Hotel, and Food & Beverage teams to ensure seamless event execution.
• Support front-of-house operations, ensuring efficient guest entry, crowd flow, and a high-quality ticket holder experience.
• Respond to venue-related inquiries and maintain strong working relationships with artists, promoters, guests, and internal stakeholders.
• Monitor and uphold company policies, procedures, and service standards across all areas of responsibility.
• Identify opportunities to enhance the guest and artist experience, contributing to continuous improvement initiatives.

Education and Qualification Requirements:

• Post Secondary education or suitable combination of education and experience
• Minimum 2 years of experience in the entertainment industry; minimum 2 years management experience
• Serving It Right Certification or the ability to achieve a Serving It Right Certification
• Ability to obtain criminal background check
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office

Work Environment Considerations:

• Regular office and theatre environments, standing for long periods of time, non-traditional work hours, some travel may be required.

Who we are!

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don’t play games with…..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!