American President Lines (APL), part of the CMA CGM Group, is the premier U.S.-flag carrier on the Transpacific proudly serving the American soldier and the U.S. Government for over 175 years. APL operates a network covering the United States, Asia, and the Middle East and provides global container transportation through our extensive international shipping network. With the combination of high-quality intermodal operations and advanced technology, equipment, and e-commerce, APL delivers world class logistics solutions. With proven knowledge and expertise, we help our customers navigate complexity and seize opportunities in the dynamic global marketplace.
As the U.S. maritime industry enters a new era of innovation and revitalization, APL is leading the way with bold investments designed to strengthen domestic capabilities and shape the future of American shipping.
The DDSM Manager will oversee and assist the DDSM dispute clerks (4), inbound demurrage clerk (1) accounts payable clerk (1) and company wide floater (2). The manager will assist staff with dispute inquiries as needed as well as resolve escalated issues across all desks. The manager will monitor dispute team’s productivity and reallocate workload as appropriate. It is the responsibility of the manager to ensure that the dispute team is trained on current processes and systems to perform their tasks efficiently.
Functions & Duties
• Manage all functions of DDSM Disputes & Collections.
• Serve as first point of contact for DDSM dispute clerks, inbound demurrage clerk and accounts payable clerk when questions arise during their workday.
• Ongoing review of staff productivity, offer recommendation, guidance, support and assistance.
• Review and research DDSM dispute team’s escalated disputes to ensure resolution is reached.
• Facilitate communication with internal teams to help resolve issues on inbound demurrage and accounts payable desks.
• Responsible for Time in Lieu (TIL) logging, research, mitigations and pay outs in a timely manner.
• Help drive collections efforts by prioritizing disputes accordingly and ensuring mitigations are processed timely and accurately.
• Responsible for OCU training and system access i.e., ensuring OCU is trained and adheres to corporate policies and has appropriate system access.
• Responsible for OCU Admin i.e., ensuring we have sufficient coverage across all OCU desks daily. Approve time worked, TIL logging and research.
• Work on Ad Hoc projects as assigned by management.
Knowledge, Skills, Abilities
• Attention to detail
• Strong analytical and problem-solving abilities
• Good conflict resolution skills
• Effectively work independently with minimum direction/supervision
• Strong leadership, team building, people management skills
• Strong time management and organization skills
• Excellent communication skills (verbal and written) both internal and external customers
• Advanced knowledge of Excel i.e., data manipulation using pivot tables, formulas, etc.
Qualifications
Education
Required/Preferred Education Level
Required High School Diploma or GED
Preferred Bachelor’s Degree
Work Experience
Experience Years of Experience
General Experience 5-10 years
Industry Experience 1-3 years
At American President Lines, we are committed to fair and equitable compensation practices. The expected salary range for this position is $83,000 - $106,000 per year. The actual salary offered will be based on a variety of factors including, but not limited to, the candidate’s qualifications, skills, experience, and location.
In addition to base salary, this position may be eligible for:
Performance-based bonuses
Comprehensive benefits, including health insurance, retirement plans, tuition repayment and paid time off
Professional development opportunities
We believe in transparency and equity and are proud to be an equal opportunity employer. We encourage individuals from all backgrounds to apply.
The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.
The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose, "We imagine better ways to serve a world in motion".
Present in 177 countries, it employs 160,000 people, of which nearly 6,000 in Marseilles where its head office is located.
The world's 3rd largest shipping company, CMA CGM serves more than 420 ports across 5 continents with a fleet of over 650 vessels. In 2024, CMA CGM carried over 23 million TEU (twenty-foot equivalent unit) containers. Its subsidiary CEVA Logistics, one of the world's top five players, operates 1,000 warehouses and handled 15 million shipments in 2024. CMA CGM AIR CARGO, the Group's air freight division, will operate a fleet of 6 cargo aircraft by 2025.
CMA Media, France's 3rd largest private media group, includes RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence and Corse Matin).
Committed to energy transition, the CMA CGM Group is aiming for Net Zero Carbon by 2050.
The CMA CGM Foundation provides humanitarian aid in crisis situations, and is committed to education for all and equal opportunities throughout the world. To date, the CMA CGM Foundation has transported 63,000 tons of humanitarian aid to 97 countries and supported over 550 educational projects.
