Job Description

The Manager of ACH & Treasury Operations provides strategic leadership and oversight for ACH, Treasury Management, and related payment services. This role is responsible for the performance, compliance, resiliency, and continuous improvement of ACH Operations teams, including Supervisors, Leads, and Specialists supporting consumer and business payment services.
The Manager plays a critical role in advancing Treasury Management capabilities, strengthening risk controls, and ensuring operational readiness for system changes, regulatory requirements, and business continuity events. As a member of the Payment Services leadership team, this role partners with executive leadership, Risk, Fraud, Compliance, IT, and Commercial Treasury Management to align operational strategy with the Credit Union’s business objectives and risk appetite.
Key Responsibilities:
Provide managerial oversight for ACH and Treasury Management operations, including leadership of Supervisors and accountability for team performance, staffing, succession planning, engagement, and professional development. Establish strategic direction and operational priorities for ACH and Treasury Management services, including business ACH origination, ACH Positive Pay, Check Positive Pay, and exception processing.
Ensure end to end ACH and Treasury operations are accurate, timely, and compliant with NACHA rules, regulatory requirements, and internal policies, while meeting established service level and performance expectations. Serve as an manager escalation point for high impact operational issues, production incidents, systemic risks, vendor failures, and material member or business impacts.
Lead business continuity planning (BCP) and disaster recovery readiness for ACH and Treasury operations, including documented recovery procedures, testing, tabletop exercises, and coordination with IT and Risk Management. Drive risk management practices by monitoring key risk indicators, ACH return ratio thresholds, fraud trends, Positive Pay exposure, and control effectiveness; ensure timely mitigation, reporting, and executive communication.
Provide leadership and oversight for system upgrades, vendor implementations, regulatory changes, and major projects impacting ACH and Treasury operations, ensuring operational readiness, testing coverage, and post implementation stabilization. Partner with Commercial Treasury Management to support business growth while balancing operational risk, product design considerations, onboarding standards, and ongoing monitoring requirements.
Maintain strong vendor governance, including performance oversight, issue escalation, contract support (including Statements of Work), and collaboration to resolve operational or system related challenges. Champion continuous improvement by identifying opportunities to modernize workflows, enhance automation, improve reporting, reduce manual processes, and strengthen controls.
Represent ACH and Treasury Operations in audits, regulatory exams, risk committees, and leadership discussions; ensure timely remediation of findings and sustainable control improvements. Qualifications
Bachelor’s degree in Business Administration, Finance, or a related field, or an equivalent combination of education and experience.
Minimum of ten (10) years of experience in a financial institution supporting ACH operations, payment services, or Treasury Management functions, including at least three (3) to five (5) years in a management role leading operational teams.
Advanced knowledge of NACHA rules and regulations, with demonstrated application of Regulations CC, D, E, and J in operational and supervisory decision making.
Strong proficiency in Microsoft Office (Word, Excel, Visio) with the ability to analyze operational metrics, review workflow documentation, and support reporting and controls.
Demonstrated leadership presence, strategic thinking, strong decision making ability, executive communication skills, and the ability to lead teams through change in a highly regulated, high risk environment.