Job Description

Requisition No: 872717

Agency: Management Services

Working Title: MFMP UTILIZATION SPECIALIST - 72004246

Pay Plan: Career Service

Position Number: 72004246

Salary: $59,000

Posting Closing Date: 04/07/2026

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MFMP Systems & Utilization Specialist
Division of State Purchasing / Bureau of MyFloridaMarketPlace
State of Florida Department of Management Services
This position is located in Tallahassee, Florida

and Responsibilities:
This position is responsible for eProcurement system (MyFloridaMarketPlace or MFMP) adoption and utilization, including all subsystems (VIP, AOD, Tableau, FLAIR) with a focus on the Sourcing and Contracts modules in MyFloridaMarketPlace (MFMP). This position is also responsible for technical operations associated with MFMP applications. Success requires facilitation of cross-functional, enterprise-wide process improvement teams to achieve significant and measurable results and benefits. This effort directly advances the agency’s mission – to deliver innovative, resource-saving solutions to continually improve customer service.

Operational System Monitoring:

• Coordinates and carries out operational and day-to-day activities to ensure stakeholder and leadership expectations are met. These activities include management of real-time interfaces and batch interfaces; report request design and scheduling; system browser support; developing and disseminating MFMP technical communications; maintaining various components of the MFMP public-facing website; maintaining system release, change request, known issues, and system investigation request logs; documenting and reporting all system downtime and corresponding Root Cause Analyses (RCA), and ensuring all related documentation are properly stored. Each of these duties requires constant and efficient coordination with the MFMP Service Provider.

System Design and Analysis:

• Assists in the design, implementation, maintenance, enhancement, and monitoring of the MFMP applications and provides oversight of MFMP software, systems, hardware, integrations, and website.
• Assists with oversight of the MFMP technical and application upgrades, service packs, and patches.
• Recommends enhancements and develops business requirements to ensure that the organization management, applications, and system security functions of the MFMP applications are comprehensive, user-friendly, reliable, compliant, and accomplish objectives.
• Reviews functional design documents to ensure business requirement documents are implemented in accordance with the state's requirements.
• Assists with the development of comprehensive test scripts for organization management, applications, and security changes.
• Assists in conducting user acceptance testing (UAT) of enhancements during the UAT process and after production implementation.
• Ensures that all work item deadlines for business requirement documents, functional design documents, user acceptance testing, communication, and production implementation are met.
• Performs independent audits to detect systemic issues in a timely manner and to identify areas for improvement.
• Ensures compliance by monitoring and tracking MFMP technical performance requirements and compliance with Service Provider Service Level Expectations.
• Research and Analysis: Independently research and analyze agency procurement activities to identify areas of improvement.
• Collaborate with internal stakeholders to establish utilization metrics for state agencies, including purchase order, invoice, catalog, receiving, sourcing, and contracts metrics.
• Re-evaluate utilization metrics at least annually to determine if any updates are needed based on the previous year’s data.
• Analyze monthly utilization metrics results, pre-existing understanding of agency practices, current utilization workload, and other considerations to determine an ongoing priority of agency utilization outreach.
• Use all available reporting resources (AOD Standard Reports, Tableau, System Search, Secure Reports, etc.) to supplement and support outreach efforts and process improvement recommendations.

Relationship Management:

• Build and maintain strong working relationships with key internal and external stakeholders.
• Maintain a comprehensive understanding of MFMP’s program and customer structure and key stakeholders within state agencies, the MFMP program, and DMS leadership.
• Serve as the primary point of contact between the MFMP team and prioritized state agencies.
• Conduct regular check-ins with agency representatives to gather feedback and address any concerns.
• Establish a feedback mechanism to document and address concerns, suggestions, and issues resulting for utilization efforts.
• Collect and analyze feedback from agency staff to identify any challenges or resistance to change.
• Collaborate with internal stakeholders to incorporate user feedback into potential logged change requests (CRs) and system investigation requests (SIRs).
• Monitor agency progress of utilization efforts by conducting regular check-ins.
• Develop and share best practices for using MFMP applications across all agencies.

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of Chapter 287, Chapter 215, Chapter 119, Florida Statutes
• Knowledge of Technology: eProcurement (Ariba), Microsoft Office (Excel, Word, PowerPoint, Publisher), Adobe Products;
• Ability to drive effective process re-engineering;
• Ability to interact effectively and influence at all levels of the enterprise without the benefit of complete positional authority;
• Ability to maximize use of technology to gain effectiveness and meet required deadlines;
• Ability to keep the focus on change, communicating regularly, and backing up action plans with deadlines and progress reports, and driving issues to closure;
• Knowledgeable of Florida procurement rules, laws, and strategic sourcing processes;
• Excellent presentation, team building, and leadership skills;
• Skill in managing internal and external customers and stakeholders;
• Ability to provide feedback to various stakeholders;
• Ability to travel within the state up to 25% of working days.

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite):

Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Interim Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov.
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at (850) 488-2707.
Successful completion of background screening will be required for this position.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.